Onsite Dispatch & Service Coordinator - Electrical

Yellowstone Local; Oregon; On-site; USD 33,000 - 41,000; Full time

Benefits offered by this job

Paid time off

Paid holidays

Employer-paid medical, dental, and eye

Dependent medical, dental, and vision;

Supportive working environment

Grow with an established electrical co

Job summary

Yellowstone Local is seeking a dedicated Dispatch Associate to manage daily electrical service dispatch and technician scheduling in Clackamas, Oregon. This onsite role requires coordinating service calls, keeping technicians informed, and maintaining an organized schedule for high reliability.

Ideal candidates will have 1+ year of dispatching experience, strong customer service skills, and familiarity with Portland Metro/Central Oregon routing.

Qualifications

• 1+ year of professional dispatching experience required.
• 2+ years of dispatching experience preferred.
• Strong scheduling, dispatching, organization, and time-management skills.
• Strong customer service and telephone communication skills.
• Clear and professional verbal and written communication.
• Familiarity with the Portland Metro and Central Oregon areas is important for effective routing and scheduling.

Responsibilities

• Coordinate and manage daily electrical service dispatch and technician scheduling.
• Schedule service calls based on customer needs, technician availability, location, and daily priorities.
• Keep electricians and field service technicians informed of appointments, schedule changes, and relevant job details.
• Communicate professionally with customers regarding appointments, scheduling updates, and service needs.
• Monitor the schedule throughout the day and adjust quickly when priorities change.
• Take ownership of customer inquiries and outstanding‑estimate follow‑up and convert approved estimates into scheduled jobs.
• Help create an organized, responsive, and professional customer experience.
• Identify scheduling conflicts and dispatch issues and work toward practical solutions.
• Support service operations throughout the Portland Metro Area and Central Oregon.

Skills

Dispatching experience

Scheduling

Organization

Time management

Customer service

Communication

Problem solving

Attention to detail

Team coordination

Multitasking

Tools

HouseCall Pro

ServiceTitan

CRM software

Job description

Yellowstone Local is seeking a dedicated Dispatch Associate to manage daily electrical service dispatch and technician scheduling in Clackamas, Oregon. This onsite role requires coordinating service calls, keeping technicians informed, and maintaining an organized schedule for high reliability.

Ideal candidates will have 1+ year of dispatching experience, strong customer service skills, and familiarity with Portland Metro/Central Oregon routing.