Dispatcher / Customer Support Representative

AllSet Home LLC; Pasco (WA); On-site; USD 57,308,000 - 68,770,000; Full time

Benefits offered by this job

Performance bonus

ServiceTitan training

Growth opportunities

In-office work

Job summary

AllSet Home LLC in Pasco, WA is seeking a dispatcher to own the daily schedule, book live calls, and coordinate HVAC, electrical, and plumbing work. You’ll manage the dispatch board, communicate delays, and ensure smooth operations.

You’ll work in-office, earn $20–$24 per hour, and receive a discretionary performance bonus. Training on ServiceTitan is provided, with clear opportunities to grow into a lead dispatcher or office manager.

Qualifications

• 1+ years in phone-based customer service, scheduling, or dispatch; Trades, healthcare scheduling, and call center backgrounds transfer.
• You read people quickly and stay steady under pressure to keep trucks moving.
• Accurate data entry and comfort in Google Workspace; ServiceTitan experience is a plus, not required.
• A positive attitude and sense of humor; bilingual English/Spanish is a plus.

Responsibilities

• Answer every call live and book with complete customer, equipment, and access details.
• Work the outbound board: unsold estimates, expiring maintenance agreements, warranty follow-ups, and missed calls.
• Build the dispatch board by skill, location, and capacity, and rebuild it in real time when a callback or an emergency lands.
• Tell customers about a delay before they notice it.
• Debrief technicians at the end of the day and close out invoices, payments, and job notes.
• Order and track parts, and schedule permits and inspections with the right municipal authority.

Skills

Customer service

Scheduling

Dispatch

Google Workspace

ServiceTitan

Bilingual

Spanish

Tools

ServiceTitan

Job description

About us

AllSet Home is a residential HVAC, electrical, and plumbing company serving the Tri-Cities: Pasco, Kennewick, and Richland, and teh greater surrounding area. We are part of a portfolio led by operators who have built nine-figure businesses in the trades.

You are the first voice of the company and the person who runs the board. This is not a phone-answering job. You control the daily schedule: who goes where, in what order, and what the customer is told before they have to call and ask. In a service business the dispatcher decides whether the day works, and we pay a bonus on the part of it you actually control.

Our culture

We work hard and we play hard. The phones are busy, the days move fast, and we hold a high bar. We also celebrate the wins, give each other a hard time, and actually like working together. We want people who bring energy to the room, make the techs laugh on a tough day, and want a hand in shaping what this team becomes. If you do your best work around people and like being recognized when you crush it, you'll fit right in.

What you'll do:

• Answer every call live and book it with complete customer, equipment, and access details
• Work the outbound board: unsold estimates, expiring maintenance agreements, warranty follow-ups, and missed calls
• Build the dispatch board by skill, location, and capacity, and rebuild it in real time when a callback or an emergency lands
• Tell customers about a delay before they notice it
• Debrief technicians at the end of the day and close out invoices, payments, and job notes
• Order and track parts, and schedule permits and inspections with the right municipal authority

What you need:

• 1+ years in phone-based customer service, scheduling, or dispatch. Trades, healthcare scheduling, and call center backgrounds all transfer. We will teach you HVAC, electrical, and plumbing.
• You read people quickly. You can settle a frustrated customer on a 100-degree day, then rally a technician to squeeze in one more call. When it's a below-freezing morning, the phones won't stop, and half the trucks are running late on ice, you stay steady and keep everyone moving.
• Accurate data entry and comfort in Google Workspace. ServiceTitan experience is a plus, not a requirement.
• A positive attitude and a sense of humor. You make the team better to be around.
• Bilingual English/Spanish is a plus

Compensation and benefits:

• Pay: $20.00–$24.00 per hour, based on experience
• Hours: 40 hours per week, in office (Monday-Friday)
• Performance bonus: Discretionary performances available
• Benefits: AllSet Home does not currently offer health insurance, retirement, or paid vacation. All employees receive the benefits Washington law requires, including paid sick leave (1 hour for every 40 hours worked), Washington Paid Family & Medical Leave, and workers' compensation coverage.
• Full ServiceTitan training. We don't expect you to arrive knowing it.
• A seat at the center of the business, working directly with the owner and the service manager
• Room to grow into a lead dispatcher or office manager role as AllSet Home scales

Straight talk:

We are busy. Between HVAC, electrical, and plumbing, the leads come in steady and often. This is not a slow-phone job. You'll run a live board from day one: real calls, real schedules, real trucks moving. If you want a fast-paced seat where the volume is already there, and a team that has fun keeping up with it, this is it.

Background check:

This position requires a background check, which is done only after a conditional offer of employment. In line with the Washington Fair Chance Act, we look at each person's record on its own facts, and you'll have a chance to explain or add context before any decision is made. People with a criminal record are encouraged to apply.

Location: 5715 Bedford St, Pasco, WA 99301 · Phone: [phone]

Equal Employment Opportunity:

AllSet Home LLC is an equal opportunity employer. We make all employment decisions without regard to race, creed, color, religion, national origin, citizenship or immigration status, sex (including pregnancy), marital status, sexual orientation, gender identity or expression, age, genetic information, the presence of any sensory, mental, or physical disability, use of a trained dog guide or service animal, HIV or hepatitis C status, honorably discharged veteran or military status, status as a survivor of domestic violence, sexual assault, or stalking, or any other characteristic protected by federal, state, or local law. If you need a reasonable accommodation to apply or interview, including for the Culture Index survey, call [phone].