Dispatcher

Blaze: Heating, Cooling, Electrical & Plumbing; Wilmington (NC); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Paid training

Medical, dental, vision insurance

Health Savings Account

Short & long term disability

Company paid life insurance

PTO including vacation and holiday

401(k) matching

Growth opportunities

Job summary

Blaze: Heating, Cooling, Electrical & Plumbing is seeking a capable Dispatcher in Wilmington, NC. You will schedule and dispatch technicians for service calls, maintenance, and emergencies while prioritizing requests based on urgency and resource availability.

You will maintain open communication with customers, provide status updates, and ensure timely, accurate records in dispatch systems. Strong organizational and problem-solving abilities are essential for success.

Qualifications

• 2+ years dispatch experience.
• 2+ years customer service experience.
• Service Titan experience preferred.
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.

Responsibilities

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

Skills

Dispatch experience

Customer service

Service Titan

Communication

Organization

Multitasking

Problem solving

Attention to detail

Teamwork

Job description

Overview

|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|

Looking to

Overview

|Stability| Competitive Weekly Pay + Benefits | Growth Opportunities + Training|

Looking to TRADE UP to a better opportunity? Blaze Heating, Cooling, Electrical Plumbing Generators is looking to find the best Dispatcher in the area. If you want to trade doubt for direction and find a place to focus on your career, come join our top tier team!

What We Offer

• Weekly Pay & Paid Training
• Medical, Dental, Vision Insurance
• Health Savings Account
• Short & Long Term Disability
• Company Paid Life Insurance
• PTO including vacation and holiday
• Matching 401(k) + ROTH IRA
• On-going training & development, plus growth opportunities

What You Will Do

• Schedule and dispatch technicians to service calls, maintenance appointments, and emergency repairs.
• Prioritize service requests based on urgency and technician availability.
• Monitor and adjust schedules to ensure optimal efficiency and productivity.
• Receive and respond to customer inquiries, complaints, and service requests via phone, email, and other communication channels.
• Provide customers with information about service availability, estimated arrival times, and any potential delays.
• Follow up with customers to ensure satisfaction and address any further needs or concerns.
• Inform customers of the status of their service calls and any changes to scheduled appointments.
• Maintain accurate records of service calls, customer interactions, and technician activities.
• Enter data into the company's dispatch and customer management systems.
• Generate and distribute reports on service performance, technician productivity, and customer satisfaction.

What You Will Need

• 2+ years of dispatch experience
• 2+ years of customer service experience
• Service Titan experience preferred
• Excellent communication and interpersonal skills.
• Strong organizational and multitasking abilities.
• Problem-solving skills and the ability to work under pressure.
• Attention to detail and accuracy.
• The capacity to function both individually and collaboratively is essential.

Schedule

Monday - Friday

Posted Min Pay Rate

USD $20.00/Hr.

Posted Max Pay Rate

USD $25.00/Hr.