CSR - Remote

HireBus Inc.; Tucson (AZ); Hybrid; USD 18,000 - 24,000; Full time

Job summary

HireBus Inc. is seeking a fast, tech-savvy coordinator to manage inbound leads and book on-site electrician visits from Tucson, AZ.

You will quickly qualify requests, schedule appointments, and maintain clear notes in our CRM. Remote work is available, with a strong emphasis on near-native English, calm under pressure, and reliable communication.

Experience with ServiceTitan or similar tools helps you succeed in dispatch, follow-ups, and reducing cancellations.

Qualifications

• Near-native English with American/neutral accent.
• Strong phone presence: clear, warm, professional.
• US home services experience preferred (electrician/HVAC/plumbing).
• Proven ability to book appointments and handle objections.
• Excellent written English for notes and follow-ups.
• Highly organized, reliable, and calm under pressure.
• Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking.

Responsibilities

• Speed-to-lead & booking: call new leads within 60 seconds, qualify, schedule on-site appointment.
• Customer service & communication: handle inbound calls, texts, follow-ups; build trust.
• Dispatching & coordination: schedule/dispatch, minimize gaps, send reminders, document.
• Systems / Admin: update CRM notes, track lead source, use ServiceTitan or similar.

Skills

Near-native English fluency

American/neutral accent

Strong phone presence

Booking appointments

Customer service mindset

Calm under pressure

Tech skills: CRM notes

Scheduling

Basic spreadsheets

Task tracking

US home services knowledge

Tools

ServiceTitan

CRM software

Scheduling software

Basic spreadsheets

Job description

What You’ll Do (Core Responsibilities)

Speed-to-Lead & Booking (Primary)

• Call new leads within 60 seconds of receiving the lead
• Qualify the request quickly (what’s happening, urgency, location, access, etc.)
• Schedule an appointment for an electrician to come on-site
• Confirm contact details and ensure the customer knows what to expect

Customer Service & Communication

• Handle inbound calls, texts, and follow-ups professionally
• Calm anxious customers, ask smart questions, and build trust fast
• Speak confidently about common electrical work (without “over-explaining”)

Dispatching & Coordination

• Schedule and dispatch jobs efficiently (minimize gaps, route smart, keep the day tight)
• Confirm appointments, send reminders, reduce cancellations/no-shows
• Document everything clearly in the system

Systems / Admin

• Update job notes, tags, customer info, and outcomes in our CRM
• Track lead source, booking status, and next steps
• ServiceTitan experience is a major advantage (or similar CRM/dispatch software)

What “Great” Looks Like in This Role

• You sound American / neutral (not just “good English” — truly near-native)
• You can control a call: friendly, confident, efficient
• You can “talk up” the electrician and the visit in a way that builds value and trust
• You move fast without sounding rushed
• You treat scheduling like a game of Tetris — organized, accurate, proactive

Required Skills / Qualifications

• Near-native English fluency + American/neutral accent (must be highly natural)
• Strong phone presence: clear, warm, professional, confident
• Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred
• Proven ability to book appointments and handle objections
• Excellent written English (for notes, texts, follow-ups)
• Highly organized, reliable, and calm under pressure
• Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking

Big Bonus Points

• ServiceTitan experience
• Experience with residential electrical customer service or dispatch
• Understanding of common electrical job types (troubleshooting, panel work, EV chargers, lighting, outlets/switches, etc.)

Pay & Benefits

• Pay: $18,000–$24,000/year

Schedule & Location

• Remote • Tucson, AZ
• Remote work available

Requirements

• Near-native English fluency + American/neutral accent (must be highly natural)
• Strong phone presence: clear, warm, professional, confident
• Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred
• Proven ability to book appointments and handle objections
• Excellent written English (for notes, texts, follow-ups)
• Highly organized, reliable, and calm under pressure
• Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking

Requirements

Near-native English fluency + American/neutral accent (must be highly natural)

Strong phone presence: clear, warm, professional, confident

Experience in US home services (electrician / HVAC / plumbing / garage doors / roofing / etc.) is strongly preferred

Proven ability to book appointments and handle objections

Excellent written English (for notes, texts, follow-ups)

Highly organized, reliable, and calm under pressure

Tech skills: CRM notes, scheduling, basic spreadsheets, task tracking