Dispatcher Pro - Agile Scheduling and Customer Care

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 42,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Life insurance

401k plan

Paid training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Door Service in New Jersey is seeking a motivated Dispatcher to organize and manage service appointments, coordinate with technicians and customers, and ensure timely communication and data accuracy.

The role requires a high school diploma, bilingual English/Spanish is a plus, and experience with dispatching or customer service. We offer comprehensive benefits, paid training, and opportunities for growth in a growing nationwide franchise.

Qualifications

• High school diploma or equivalent required.
• Bilingual in English and Spanish is a plus.
• Experience in dispatching or customer service is desirable.
• Strong organizational and multitasking abilities.
• Excellent communication and attention to detail.
• Familiarity with scheduling/dispatching software helpful.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales reps.
• Schedule service appointments based on technician availability and location.
• Maintain clear, professional communication with customers about times and delays.
• Confirm appointments and provide ETA.
• Input data into dispatching systems ensuring accuracy.
• Monitor technician availability and workloads.
• Handle emergency service calls and dispatch accordingly.
• Resolve scheduling conflicts promptly and efficiently.

Skills

Bilingual English/Spanish

Organizational skills

Multitasking

Communication

Detail oriented

Scheduling software

Education

High school diploma or equivalent

Tools

Dispatching software

Job description

Precision Overhead Garage Door Service in New Jersey is seeking a motivated Dispatcher to organize and manage service appointments, coordinate with technicians and customers, and ensure timely communication and data accuracy.

The role requires a high school diploma, bilingual English/Spanish is a plus, and experience with dispatching or customer service. We offer comprehensive benefits, paid training, and opportunities for growth in a growing nationwide franchise.