Service Dispatcher

Precision Garage Door Service; Pompton Lakes (NJ); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Medical, dental & vision insurance

Life insurance

401(k) plan

Paid time off

Job summary

Precision Overhead Garage Service is seeking a motivated Customer Service/Dispatcher to schedule service appointments and coordinate with technicians to provide top-quality garage door solutions. The role emphasizes clear customer communication and accurate data entry to ensure timely service.

The position requires strong organizational skills and the ability to manage multiple tasks under pressure, with bilingual English/Spanish considered a plus.

Qualifications

• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills are essential.
• Proficiency in using scheduling/dispatching software is preferred.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales reps.
• Efficiently schedule service appointments based on technician availability and location.
• Maintain clear, professional communication with customers regarding times and delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching system ensuring data integrity.
• Monitor technician availability and workloads.
• Handle emergency service calls promptly and dispatch technicians as needed.
• Address scheduling conflicts or delays promptly with suitable solutions.
• Schedule door estimates.

Skills

Bilingual English/Spanish

Organizational skills

Multitasking

Communication skills

Data entry

Education

High School Diploma or equivalent

Tools

Dispatch software

Job description

We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.

Precision Overhead Garage Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.

Customer Service/ Dispatcher Description

• Receive incoming service requests from customers, technicians, or sales representatives.
• Efficiently schedule service appointments based on technician availability and geographic location.
• Maintain clear and professional communication with customers regarding appointment times and any delays.
• Confirm appointments with customers and provide estimated arrival times.
• Input data into the dispatching software or system, ensuring data integrity.
• Monitor and manage technician availability and workloads.
• Handle emergency service calls promptly and effectively, dispatching technicians as needed.
• Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.
• Scheduling door estimates

Why Precision Overhead Garage?

• We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.
• Awesome perks including:
• Bonus opportunities
• Paid Training
• Company events
• Breakfast and snacks.
• Growth opportunity and career path

Customer Service/ Dispatcher Requirements

• Bilingual proficiency in English and Spanish is a plus
• High school diploma or equivalent.
• Previous experience in dispatching or customer service is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and detailed oriented skills.
• Proficiency in using scheduling and dispatching software.
• Ability to work well under pressure and adapt to changing priorities.
• Knowledge of the garage door industry is a bonus but not required.

Join our team and be a part of our mission to provide exceptional garage door services to our customers!