Customer Service and Dispatch

Hunter Super Techs - TurnPoint; Pequannock Township (NJ); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k plan

Paid time off

Paid training

Company events

Breakfast and snacks

Job summary

Precision Overhead Garage Door Service is seeking a motivated Customer Service/Dispatcher to manage incoming service requests and schedule appointments. You will coordinate with technicians, sales, and customers to ensure timely service and accurate estimates.

Bilingual English/Spanish is a plus, and prior dispatch or customer service experience is beneficial. We offer comprehensive benefits and a focus on work-life balance, with opportunities for growth within a leading garage door company.

Qualifications

• High school diploma or equivalent.
• Previous experience in dispatching or customer service is a plus.
• Bilingual proficiency in English and Spanish is a plus.
• Strong organizational and multitasking skills.
• Excellent communication and detail oriented.
• Proficiency in using scheduling and dispatching software.

Responsibilities

• Receive incoming service requests from customers, technicians, or sales representatives.
• Schedule service appointments based on technician availability and location.
• Maintain clear communication with customers regarding appointment times and delays.
• Confirm appointments and provide estimated arrival times.
• Input data into the dispatching software ensuring data integrity.
• Monitor technician availability and workloads.
• Handle emergency service calls and dispatch accordingly.
• Address scheduling conflicts and delays promptly and find solutions.
• Prepare door estimates.

Skills

Communication skills

Multitasking

Organizational skills

Dispatch software

Education

High school diploma or equivalent

Tools

Dispatching software

Job description

We are seeking a highly motivated and organized Customer Service/ Dispatcher to join our team and contribute to our mission of delivering quality garage door solutions to our valued customers.Precision Overhead Garage Door Service is the #1 garage door company in the US with over 100 locations in the country! Precision Door Tristate is a franchise that has been in business since 1999 and is the leading overhead garage door company in the tri-state area. We are headquartered in Northern NJ and have locations in NY (Long Island, Westchester & Hudson Valley) and Fairfield County, CT.Customer Service/ Dispatcher Description:Receive incoming service requests from customers, technicians, or sales representatives.Efficiently schedule service appointments based on technician availability and geographic location.Maintain clear and professional communication with customers regarding appointment times and any delays.Confirm appointments with customers and provide estimated arrival times.Input data into the dispatching software or system, ensuring data integrity.Monitor and manage technician availability and workloads.Handle emergency service calls promptly and effectively, dispatching technicians as needed.Address scheduling conflicts, delays, or disruptions promptly and find suitable solutions.Scheduling door estimatesWhy Precision Overhead Garage?Don’t miss out on this incredible opportunity to kickstart your career with a thriving company.We prioritize your health and future. Our Comprehensive benefits include top-tier medical, dental, and vision coverage, plus life insurance and 401k plan. Join our team and enjoy the security of working for a company that truly cares about you. We believe in work-life balance. Enjoy generous PTO including vacation, sick, and personal time.Awesome perks including:Bonus opportunitiesPaid TrainingCompany eventsBreakfast and snacks.Growth opportunity and career pathCustomer Service/ Dispatcher Requirements:Bilingual proficiency in English and Spanish is a plusHigh school diploma or equivalent.Previous experience in dispatching or customer service is a plus.Strong organizational and multitasking skills.Excellent communication and detailed oriented skills.Proficiency in using scheduling and dispatching software.Ability to work well under pressure and adapt to changing priorities.Knowledge of the garage door industry is a bonus but not required.Join our team and be a part of our mission to provide exceptional garage door services to our customers!