Dispatcher & Operations Coordinator

GOEBEL FIXTURE COMPANY; San Francisco (CA); On-site; USD 48,000 - 58,000; Full time

Job summary

RLH Fire Protection, Inc. in San Francisco, CA seeks a Dispatcher to support administrative operations and service coordination. You will assist the Operations Manager with day-to-day tasks while coordinating service activities and managing emergency response for fire protection systems.

The role emphasizes scheduling, documentation, and strong communication with customers, field personnel, and internal teams in a fast-paced environment.

Qualifications

• Minimum of 2 years dispatch experience required.
• Strong organizational and time management skills.
• Excellent written and verbal communication abilities.

Responsibilities

• Oversee daily dispatch operations, including scheduling inspections and emergency responses.
• Coordinate technician schedules and adjust assignments for changes or emergencies.
• Act as escalation point for scheduling issues and client updates.
• Ensure technicians have proper job details and documentation before dispatch.
• Maintain dispatch records and improve processes for efficiency and satisfaction.
• Provide administrative support to the Operations Manager and team.
• Communicate schedule changes promptly to stakeholders.
• Travel to job sites for document handling as needed.

Skills

Organization

Multitasking

Communication

Independence

MS Office

Driver's license

Education

High school diploma

Job description

RLH Fire Protection, Inc. in San Francisco, CA seeks a Dispatcher to support administrative operations and service coordination. You will assist the Operations Manager with day-to-day tasks while coordinating service activities and managing emergency response for fire protection systems.

The role emphasizes scheduling, documentation, and strong communication with customers, field personnel, and internal teams in a fast-paced environment.