Dispatch & Field Ops Coordinator

F.h.-Furr-Plumbing,-Heating,-Air-Conditioning,-and-Electrical-Inc; Manassas (VA); On-site; USD 18,000 - 23,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401K Plan

Long-Term Disability

Life Insurance

Short-term disability

PTO & Holidays

Training & Advancement

Job summary

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. seeks a detail-oriented Dispatcher to keep daily operations running smoothly and efficiently.

You will coordinate field technicians, manage schedules, and ensure timely communication with customers to uphold outstanding service standards. The role emphasizes organizing workload, prioritizing requests, and maintaining accurate records in a fast-paced environment within the Northern Virginia region.

Qualifications

• Prior dispatching, scheduling, or coordination experience.
• Strong multitasking and organizational abilities.
• Excellent communication and customer-first mindset.
• Familiarity with dispatching software (ServiceTitan a plus).

Responsibilities

• Strategically schedule and dispatch field technicians for service calls and projects.
• Prioritize incoming requests based on urgency, location, and technician availability.
• Communicate with customers to confirm appointments, provide updates, and deliver top-tier service.
• Work closely with internal teams to allocate resources for emergency or high-priority calls.
• Track technician progress throughout the day and adjust schedules as needed.
• Maintain accurate, up-to-date records of service calls, technician activity, and workflow changes.

Skills

Dispatching experience

Multitasking

Communication skills

ServiceTitan

Tools

ServiceTitan

Job description

F.H. Furr Plumbing, Heating, A/C, and Electrical Inc. seeks a detail-oriented Dispatcher to keep daily operations running smoothly and efficiently.

You will coordinate field technicians, manage schedules, and ensure timely communication with customers to uphold outstanding service standards. The role emphasizes organizing workload, prioritizing requests, and maintaining accurate records in a fast-paced environment within the Northern Virginia region.