Dispatcher/Office Manager

1-Tom-Plumber Franchise HQ; Saginaw (MI); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Bonus Opportunities

Free uniforms

Job summary

1-Tom-Plumber Franchise HQ is seeking an Office Manager/Dispatcher in Michigan to oversee employee records, payroll, and financial tasks while guiding staff and maintaining strong client relationships.

The role requires strong organizational skills, reliability, and effective communication to ensure operations meet financial goals. This position offers opportunities for bonus and uniforms are provided by the franchise.

Qualifications

• Customer service experience in an office or field service setting.
• Collaborative team player with ability to work with staff and clients.
• Strong time management and organization to handle multiple tasks.
• Problem solving skills with attention to detail.
• Clear verbal and written communication abilities.
• Self-motivated, proactive, and able to work independently.

Responsibilities

• Review receipts and job notes for accuracy and completeness.
• Communicate with staff, clients, vendors, and other key players.
• Process employee payroll and maintain records.
• Schedule and direct staff for customer intake and service calls.
• Handle office tasks including supplies, data, and marketing support.
• Answer client calls and provide service-related responses.

Skills

Strong customer service skills

Team player

Good time management

Problem solving

Excellent verbal and written沟通

Self-motivated

Job description

Office Manager/Dispatcher Description

The Office Manager will be responsible for employee files, staffing, A/R, A/P, payroll, compliance, and the financial needs of the company while ensuring that the company is on track to meet its financial goals.

Benefits

• Bonus Opportunities
• Free uniforms

Responsibilities

• Review receipts/job notes for accuracy, and completeness.
• Communicate and build relationships with staff members, clients, vendors, and other key players.
• Process employee payroll and maintain proper records.
• Schedule/direct staff in customer intake and schedule customer service calls.
• Handle office tasks such as maintaining supplies, compiling data, creating client thank-you notes, assisting with marketing/sales efforts, and general office admin duties.
• Answer client calls; provide responses and feedback to clients regarding service queries.
• Other duties as assigned.

Qualifications

• High School diploma or equivalent.
• Strong customer service skills.
• Team player, energetic, positive attitude.
• Good time management skills.
• Problem solving skills, attention to detail.
• Previous administrative office experience.
• Excellent verbal and written communication.
• Must be self motivated and have a sense of urgency.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchise, and all hiring decisions will be made by the management of this franchise. All inquiries about employment at this franchise should be made directly to the franchise location, and not to 1-Tom-Plumber Corporate.