Dispatcher Nights - N2B

Hallcon; Lenexa (KS); On-site; USD 42,000 - 52,000; Full time

Job summary

Hallcon is seeking an on-site Operations Center Coordinator in Lenexa, KS to support driver trip coverage and client service. You will operate in a fast-paced dispatch environment, coordinating coverage and maintaining accurate records.

Ideal candidates have 2–4+ years in an operations center or call center, with strong communication and Microsoft Office proficiency. This role requires a 100% onsite commitment at our Lenexa command center.

Qualifications

• 2-4+ years experience in dynamic, fast-paced operations center or call center environments.
• Excellent reliability and onsite attendance.
• Strong client service and phone communication skills.
• High school diploma or equivalent.
• Demonstrated professionalism and business maturity in an office environment.
• Solid Microsoft Office proficiency.
• Asserts ownership for projects and assigned activities, meets deadlines.

Responsibilities

• Coordinate and ensure timely coverage of driver trips.
• Optimize driver trip coverage options across multiple technology and dispatch platforms.
• Monitor trip accuracy and provide support where needed.
• Escalate issues to field operations or clients when appropriate.
• Maintain up-to-date and accurate records in our internal systems.
• Communicate professionally with field management and other team members.
• 100% onsite working environment at our Lenexa, KS command center (this role is not a remote work environment role)

Skills

Call center experience

Customer service

On-site attendance

Microsoft Office

Education

High school diploma or equivalent

Tools

Microsoft Office (Outlook, Word, PowerPoint)

Job description

Hallcon is a transportation and infrastructure services company serving clients such as technology companies, manufacturers, railroads, universities, corporate business parks, hospitals, airports, public transportation networks, and more.

Hallcon provides essential services spanning multi-modal shuttle operations, integrated command centers, electric vehicle (EV) infrastructure, EV Charging-as-a-Service (CaaS), technology integration, analytics, business intelligence, fleet management, specialty cleaning, and overall rider experience performance.

The Role

Are you passionate about client service and ready to join a fast-paced, collaborative, dynamic team? This is a unique, innovative opportunity for skilled communicators who are highly effective in problem solving, technology platforms, and client service.

Key Responsibilities

• Coordinate and ensure timely coverage of driver trips
• Optimize driver trip coverage options across multiple technology and dispatch platforms
• Monitor trip accuracy and provide support where needed
• Escalate issues to field operations or clients when appropriate
• Maintain up-to-date and accurate records in our internal systems
• Communicate professionally with field management and other team members
• 100% onsite working environment at our Lenexa, KS command center (this role is not a remote work environment role)

Qualifications

• 2-4+ years experience in dynamic, fast-paced operations center or call center environments
• Excellent reliability and onsite attendance
• Strong client service and phone communication skills
• High school diploma or equivalent
• Demonstrated professionalism and business maturity in an office environment
• Solid Microsoft Office (Outlook, Word, PowerPoint) proficiency
• Asserts ownership for projects and assigned activities, meets deadlines

Does this opportunity resonate with you? We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.