Call Center Agent - Days B

Hallcon Corporation; Lenexa, Northern (KS, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Hallcon Corporation is seeking a reliable Call Center Agent to support critical rail personnel transportation operations. This is an in-office, day-shift role in Lenexa, KS that thrives in a structured environment, with processes designed to keep essential services moving.

You will coordinate driver trips, monitor trip accuracy, escalate issues when needed, and maintain up-to-date records. A high school diploma or equivalent and 6+ months of dispatch or customer service experience are preferred.

Qualifications

• High school diploma or equivalent.
• 6+ months of dispatch or customer service experience (preferred).
• Strong typing and 10-key skills.
• Solid phone communication and customer service abilities.
• Comfortable working in an office environment.

Responsibilities

• Coordinate and ensure timely coverage of driver trips
• Monitor trip accuracy and provide support where needed
• Escalate issues to field operations or customers when appropriate
• Maintain up-to-date and accurate records in our internal systems
• Communicate professionally with field management and other team members
• Take on additional tasks as assigned

Skills

Typing

10-key

Phone communication

Customer service

Dispatch experience

Education

High school diploma or equivalent

Job description

Position: Call Center Agent (In-Office, Day Shift - B Schedule)
Location: Lenexa, KS
Pay: $17.30 ($1.50 for a base rate of $18.80)
Schedule: 5:00 AM - 5:00 PM - Thursday, Friday, Saturday; alternate Wednesday

Company Overview:
Hallcon is a leading mobility and infrastructure services provider, delivering comprehensive transportation solutions for a diverse range of clients - including railroads, tech companies, hospitals, airports, universities, and public transit agencies. Our services span multi-modal transportation operations, EV infrastructure, data and analytics, vehicle maintenance, and rider experience insights.

About the Role:
We're seeking a reliable, detail-oriented Driver Call Center Agent to support critical rail personnel transportation operations. This is a fast-paced, in-office position ideal for someone who thrives in a structured environment, enjoys solving problems, and wants to make a real impact in the transportation industry.

What You'll Do:

• Coordinate and ensure timely coverage of driver trips
• Monitor trip accuracy and provide support where needed
• Escalate issues to field operations or customers when appropriate
• Maintain up-to-date and accurate records in our internal systems
• Communicate professionally with field management and other team members
• Take on additional tasks as assigned

Why You'll Love Working Here:

• Meaningful work that keeps essential industries moving
• Supportive, responsive leadership and a collaborative team culture
• Equipment provided and systems in place to help you succeed
• Opportunity to grow within a stable, purpose-driven organization
• High autonomy with clear expectations
• Competitive pay and benefits in a casual, professional work setting

What We're Looking For:

• Excellent attendance and reliability- your presence matters
• Strong typing and 10-key skills
• Solid phone communication and customer service abilities
• Comfortable working in an office environment
• High school diploma or equivalent
• 6+ months of dispatch or customer service experience (preferred)

We offer competitive compensation, comprehensive benefits, exceptional growth potential and stability, all within a casual and professional work environment.

Hallcon is an equal opportunity at will employer and does not discriminate against any employee or applicant for employment because of age, race, religion, color, disability, sex, sexual orientation or national origin.