Driver Dispatch Agent - In-Office Day Shift (Lenexa)

Hallcon Corporation; Lenexa, Northern (KS, KY); Hybrid; USD 25,000 - 28,000; Full time

Job summary

Hallcon Corporation is seeking a reliable Call Center Agent to support critical rail personnel transportation operations. This is an in-office, day-shift role in Lenexa, KS that thrives in a structured environment, with processes designed to keep essential services moving.

You will coordinate driver trips, monitor trip accuracy, escalate issues when needed, and maintain up-to-date records. A high school diploma or equivalent and 6+ months of dispatch or customer service experience are preferred.

Qualifications

• High school diploma or equivalent.
• 6+ months of dispatch or customer service experience (preferred).
• Strong typing and 10-key skills.
• Solid phone communication and customer service abilities.
• Comfortable working in an office environment.

Responsibilities

• Coordinate and ensure timely coverage of driver trips
• Monitor trip accuracy and provide support where needed
• Escalate issues to field operations or customers when appropriate
• Maintain up-to-date and accurate records in our internal systems
• Communicate professionally with field management and other team members
• Take on additional tasks as assigned

Skills

Typing

10-key

Phone communication

Customer service

Dispatch experience

Education

High school diploma or equivalent

Job description

Hallcon Corporation is seeking a reliable Call Center Agent to support critical rail personnel transportation operations. This is an in-office, day-shift role in Lenexa, KS that thrives in a structured environment, with processes designed to keep essential services moving.

You will coordinate driver trips, monitor trip accuracy, escalate issues when needed, and maintain up-to-date records. A high school diploma or equivalent and 6+ months of dispatch or customer service experience are preferred.