Experienced HVAC Dispatcher

High-Performance-Home-Systems; Houston (TX); On-site; USD 42,000 - 62,000; Full time

Job summary

High Performance Home Systems is seeking an HVAC Dispatcher who will act as the communication hub among customers, technicians, subcontractors, builders, vendors, and leadership. The role emphasizes scheduling accuracy, quick follow-through, and ownership of details to keep work moving.

The ideal candidate is highly organized, has ServiceTitan experience, and thrives in a fast-paced environment while maintaining professional customer interactions.

Qualifications

• Must have ServiceTitan experience or equivalent.
• HVAC/home-service dispatch experience preferred.
• Strong communication and organizational skills.
• Ability to translate work scope into scheduling and materials.

Responsibilities

• Serve as first point of contact by phone, text, and email.
• Manage daily dispatch board and communicate with customers, technicians, subcontractors, builders, vendors, and team members.
• Develop understanding of time, crew, parts, and equipment for service work.
• Schedule realistic appointment windows and job durations.
• Confirm appointments and communicate delays to customers.
• Track open jobs, parts, permits, inspections, and follow-ups to completion.
• Source and order parts, maintain delivery dates.
• Create and issue purchase orders; maintain docs in the service system.
• Schedule permits and inspections and coordinate access.
• Maintain accurate notes in the service management software.
• Coordinate with field and office teams so technicians arrive prepared.
• Identify conflicts early and communicate solutions.

Skills

Organization

Communication

Follow-through

Attention to detail

Computer aptitude

Calm under pressure

Ownership

Tools

ServiceTitan

HVAC dispatch software

Job description

HVAC DISPATCHER

Schedule Ownership Communication Follow-Through

High Performance Home Systems (HPHS) is looking for a friendly, upbeat, and highly organized HVAC Dispatcher. This person is the communication hub between our customers, technicians, subcontractors, builders, vendors, and leadership. Success requires sound judgment, realistic scheduling, quick follow-through, and ownership of the details that keep work moving.

OUR CORE VALUES

• Industry Leader
• HPHS Family
• Integrity
• Innovative
• Passionate
• Commitment
• Consumer Education

KEY RESPONSIBILITIES

• Serve as a friendly, professional, and upbeat first point of contact by phone, text, and email.
• Manage the daily dispatch board and communicate clearly with customers, technicians, subcontractors, builders, vendors, and team members.
• Develop a practical understanding of the time, crew, parts, and equipment typically required for service repairs, installations, inspections, and follow-up work.
• Schedule realistic appointment windows and job durations while balancing urgency, technician skill, geography, availability, and customer expectations.
• Confirm appointments, communicate schedule changes promptly, and keep customers informed about arrival expectations and delays.
• Establish an organized system that tracks open jobs, pending parts, return visits, permits, inspections, customer concerns, and other loose ends through completion.
• Help source and order parts, materials, and equipment quickly; verify availability and expected delivery dates.
• Create and issue accurate purchase orders and maintain supporting documentation in the service management system.
• Schedule permits and inspections, track their status, and coordinate required access or follow-up.
• Support routine customer service needs, remain calm during difficult situations, and escal...
• Maintain accurate customer, job, equipment, scheduling, and communication notes in the company's service management software.
• Coordinate with field and office teams so technicians arrive prepared and customers receive consistent information.
• Identify scheduling conflicts or resource shortages early and communicate solutions before they affect the customer.
• Represent HPHS core values in every interaction and help ensure no customer, job, part, permit, or commitment falls through the cracks.

WHAT WE'RE LOOKING FOR

• Exceptional organization, communication, follow-through, and attention to detail.
• ServiceTitan experience or equivalent is mandatory; experience with similar HVAC or home-service software is also valuable.
• HVAC, home-services, construction, or field-service dispatch experience preferred.
• Ability to understand work scope and translate it into practical scheduling time, staffing, and material needs.
• Strong computer aptitude and the ability to learn new programs and vendor portals quickly.
• Friendly, positive, and professional demeanor with customers and coworkers.
• Ability to stay calm, prioritize quickly, and make sound decisions in a fast-moving environment.
• Comfort communicating with homeowners, builders, subcontractors, technicians, vendors, and leadership.
• Strong ownership, accountability, teamwork, and commitment to HPHS core values.