Dispatcher: In-Office Ops & Customer Support

South West Plumbing & Waterheaters Inc; Seattle (WA); On-site; USD 32,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Competitive wage $23–$25/hr + monthly/

Medical benefits (dental, vision, life

401K with company match

PTO from day one

6 paid holidays

Training and development

In-office work environment

Team culture and outings

Job summary

South West Plumbing & Waterheaters Inc is seeking a Dispatcher in Seattle, WA to serve as the hub between customers and field technicians. You will prioritize calls, match technicians to jobs, and communicate proactively from start to finish, driving efficiency and daily revenue goals.

The role offers an in-office schedule, a competitive hourly wage ($23–$25) with a monthly bonus, comprehensive benefits, 401K matching, PTO from day one, 6 holidays, and ongoing training in a fast-paced

Qualifications

• 1+ year experience in dispatching, logistics or similar field.
• Home services industry knowledge preferred.

Responsibilities

• Prioritize incoming service calls based on urgency, location, job type, and technician skill set.
• Assign and dispatch jobs to technicians to maximize productivity and response time.
• Monitor technician statuses and adjust schedules for cancellations, delays, or emergencies.
• Complete a minimum of four customer touchpoints per service call (confirmation, ETA update, technician en route, follow-up or completion).
• Provide timely updates to customers regarding ETAs, delays, or job status changes.
• Maintain professionalism and empathy in all customer interactions.
• Update job statuses and technician notes in dispatch software/CRM.
• Monitor job board and technician capacity to ensure timely completion.
• Escalate issues to supervisors when needed.

Skills

Dispatcher experience

Decision-making under pressure

Multi-tasking

Tech-savvy

Communication skills

Job description

South West Plumbing & Waterheaters Inc is seeking a Dispatcher in Seattle, WA to serve as the hub between customers and field technicians. You will prioritize calls, match technicians to jobs, and communicate proactively from start to finish, driving efficiency and daily revenue goals.

The role offers an in-office schedule, a competitive hourly wage ($23–$25) with a monthly bonus, comprehensive benefits, 401K matching, PTO from day one, 6 holidays, and ongoing training in a fast-paced