Dispatcher I: Tech Routes & Customer Communications

Astound; La Conner (WA); On-site; USD 22,000 - 34,000; Full time

Benefits offered by this job

401k retirement plan with employer mat

Medical, dental, vision insurance

Life and STD insurance

Paid Time Off/Vacation: Starting at 80

Floating Holiday: 40 hours per year

Paid Holidays: 7 days per year

Tuition reimbursement program

Employee discount program

Job summary

Astound is seeking a front-line support/dispatcher role in Washington state to coordinate technician routes and maintain clear communication with field staff. You will perform pre-call activities, conduct post-installation surveys, and verify account data against work orders to ensure service quality.

The position requires a high school diploma, proficiency in Microsoft Office and G-Suite, and strong written and verbal communication.

Qualifications

• High school diploma or equivalent.
• Experience: 0 years.
• Microsoft Office and G-Suite proficiency.
• Strong written and verbal communication.

Responsibilities

• Monitor and assist with management of customer technician routes
• Maintain ongoing communication with technicians
• Complete pre-calls to customers
• Conduct post-installation surveys
• Verify integrity of ICOMS accounts against work orders
• Other duties as assigned

Skills

Microsoft Office

G-Suite

Effective communication skills

Education

High school diploma or equivalent

Job description

Astound is seeking a front-line support/dispatcher role in Washington state to coordinate technician routes and maintain clear communication with field staff. You will perform pre-call activities, conduct post-installation surveys, and verify account data against work orders to ensure service quality.

The position requires a high school diploma, proficiency in Microsoft Office and G-Suite, and strong written and verbal communication.