Dispatcher - Fast-Paced Tow Operations (Portland)

Elite Dispatching, LLC; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employee Assistance Program

401K with matching contribution

Permanent schedule

Job summary

Elite Dispatching in Portland, Oregon seeks a dedicated Dispatcher to be the primary contact for emergency and non-emergency calls, coordinating with tow truck drivers and customers to ensure timely service.

This role offers day or night shifts, 3 ½ 12-hour shifts per week, 40 hours weekly, and a starting pay of $20.00 per hour, DOE, with a comprehensive benefits package after 90 days.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of related experience.
• Strong knowledge of the Portland Metro area.
• Basic understanding of vehicle types.
• Excellent customer service and communication skills.
• Ability to stay calm and professional with upset customers.
• Detail-oriented with multitasking ability.
• Familiarity with Towbook software is a plus.

Responsibilities

• Provide excellent customer service for inbound and outbound calls.
• Direct tow truck drivers to proper locations and monitor routes.
• Operate a multi-line phone system and review calls for accuracy.
• Coordinate issues with field units and maintain call logs.
• Provide pricing details and answer customer inquiries.
• Maintain records in Towbook including requests and charges.

Skills

Customer service

Communication

Multitasking

Portland area knowledge

Calm under pressure

Attention to detail

Towbook software

Education

High school diploma

Tools

Towbook

Job description

Elite Dispatching in Portland, Oregon seeks a dedicated Dispatcher to be the primary contact for emergency and non-emergency calls, coordinating with tow truck drivers and customers to ensure timely service.

This role offers day or night shifts, 3 ½ 12-hour shifts per week, 40 hours weekly, and a starting pay of $20.00 per hour, DOE, with a comprehensive benefits package after 90 days.