Dispatcher

Elite Dispatching, LLC; United States; On-site; USD 23,000 - 32,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Employee Assistance Program

401K with matching contribution

Permanent schedule

Job summary

Elite Dispatching in Portland, Oregon seeks a dedicated Dispatcher to be the primary contact for emergency and non-emergency calls, coordinating with tow truck drivers and customers to ensure timely service.

This role offers day or night shifts, 3 ½ 12-hour shifts per week, 40 hours weekly, and a starting pay of $20.00 per hour, DOE, with a comprehensive benefits package after 90 days.

Qualifications

• High school diploma or equivalent.
• 6 months to 1 year of related experience.
• Strong knowledge of the Portland Metro area.
• Basic understanding of vehicle types.
• Excellent customer service and communication skills.
• Ability to stay calm and professional with upset customers.
• Detail-oriented with multitasking ability.
• Familiarity with Towbook software is a plus.

Responsibilities

• Provide excellent customer service for inbound and outbound calls.
• Direct tow truck drivers to proper locations and monitor routes.
• Operate a multi-line phone system and review calls for accuracy.
• Coordinate issues with field units and maintain call logs.
• Provide pricing details and answer customer inquiries.
• Maintain records in Towbook including requests and charges.

Skills

Customer service

Communication

Multitasking

Portland area knowledge

Calm under pressure

Attention to detail

Towbook software

Education

High school diploma

Tools

Towbook

Job description

Job Description

Job Title: Dispatcher
Position Type: Full-Time
Location: Portland, Oregon

Position Summary

Elite Dispatching Services is looking for a dedicated and reliable Dispatcher to join our team. As the primary point of contact for both emergency and non-emergency calls, you will play a vital role in ensuring smooth communication between customers and our tow truck drivers. Your responsibilities will include maintaining accurate call logs, gathering essential information, monitoring driver routes, relaying messages, and providing guidance to drivers as needed. This position offers a dynamic, fast-paced environment where multitasking is key. The ideal candidate should have strong communication, organizational, and interpersonal skills, and be able to work independently.

This position is for day or night shifts, working 3 ½ 12-hour shifts per week.

Qualifications

• High school diploma or equivalent
• 6 months to 1 year of related experience
• Strong knowledge of the Portland Metro area
• Basic understanding of vehicle types (front-wheel, rear-wheel, 4-wheel, and all-wheel drive)
• Excellent customer service and communication skills
• Ability to stay calm and professional when dealing with upset customers
• Detail-oriented and thrives in a fast-paced environment with the ability to multitask
• Familiarity with Towbook software is a plus

Responsibilities

• Provide excellent customer service for inbound and outbound calls
• Address issues and coordinate with field units or departments as necessary
• Operate a multi-line phone system
• Direct tow truck drivers to proper locations, monitoring their routes as required
• Review calls before dispatching to ensure accuracy
• Prioritize and organize calls based on urgency
• Provide pricing details and answer customer inquiries
• Maintain accurate records in Towbook, including work requests, charges, inventory, and more
• Perform additional duties as assigned

Benefits

We offer a comprehensive 100% paid benefits package after 90 days, which includes:

• Medical
• Dental
• Vision
• Employee Assistance Program
• 401K with matching contribution
• Permanent schedule

Job Type: Full-time
Pay: Starting at $20.00 per hour, DOE
Expected Hours: 40 hours per week

Company Description

Elite Dispatching delivers top-tier, efficient logistics services, fostering growth, teamwork, and innovation. Your trusted partner for excellence