Dispatcher

Lex Air Conditioning and Heating; Plano (TX); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Competitive hourly pay

Medical insurance

Dental insurance

Vision insurance

401(k) match

Paid time off

Holidays and sick leave

Training & development

Career growth

Job summary

Lex Air Conditioning is seeking a Dispatcher to coordinate HVAC and plumbing service calls, keep technicians on schedule, and inform customers on arrival times and expectations. You will balance workloads and adjust plans as priorities shift throughout the day.

The role emphasizes strong communication, organization, and collaboration with field teams to ensure smooth service delivery and positive customer experiences.

Qualifications

• Minimum 2 years of dispatching experience required.
• Call center experience is highly preferred.
• Excellent verbal and written communication skills.
• Strong organizational abilities with multiple priorities.
• Customer-first mindset with problem-solving under pressure.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Coordinate daily schedules for HVAC and plumbing technicians.
• Dispatch technicians as jobs are completed and balance workloads.
• Communicate scheduling updates and service expectations to customers.
• Schedule follow-up visits for parts arrivals and job completion.
• Coordinate on-call technician schedules and maintenance agreements.
• Maintain accurate customer records and service information.
• Identify scheduling challenges and adjust plans as priorities change.
• Collaborate with technicians, office staff, and leadership.

Skills

Dispatching experience

Call center experience

Verbal and written communication

Organizational skills

Problem solving under pressure

Customer-first mindset

Multi-tasking

Scheduling software

ServiceTitan knowledge

Tools

ServiceTitan

Job description

Join the Lex Air Conditioning Team! Are you organized, quick on your feet, and great at keeping things running smoothly? Lex Air Conditioning is looking for a customer-focused Dispatcher to join our team and help keep our HVAC and plumbing operations running efficiently. As a Dispatcher, you'll be at the center of the action, connecting customers, field technicians, and our office team to make sure every service call gets where it needs to go. You'll help technicians stay on schedule, keep customers informed, and solve problems throughout the day. If you enjoy a fast-paced environment where your communication and problem-solving skills make a real difference, we'd love to meet you!

What You'll Do

• Keep the day running smoothly: Coordinate daily schedules for HVAC and plumbing technicians, ensuring service calls are assigned efficiently.
• Make smart scheduling decisions: Dispatch technicians as jobs are completed, balance workloads, and help optimize routes and response times.
• Take care of our customers: Communicate scheduling updates, estimated arrival times, and service expectations so customers know what to expect.
• Coordinate follow-up visits: Schedule return appointments when parts arrive and help get jobs completed as quickly as possible.
• Stay one step ahead: Coordinate on-call technician schedules and communicate maintenance agreement details to customers and technicians.
• Keep information accurate: Maintain up-to-date customer records and service information.
• Solve problems as they happen: Identify scheduling challenges, adjust plans when priorities change, and keep management informed of operational concerns.
• Be a team player: Work closely with technicians, office staff, and leadership to deliver a smooth service experience from start to finish.

What We're Looking For

• At least 2 years of dispatching experience.
• Call center experience strongly preferred.
• Excellent verbal and written communication skills.
• Strong organizational skills and the ability to manage multiple priorities at once.
• A customer-first mindset and a knack for solving problems under pressure.
• Comfort working in a fast-paced environment where schedules and priorities can change throughout the day.
• Basic computer proficiency and experience using scheduling or call center software.
• ServiceTitan experience is a plus!
• A dependable, proactive attitude and a willingness to work collaboratively with the team.

Why Join Lex Air Conditioning?

We know our people are what keep our business moving. At Lex, you'll have the opportunity to make a meaningful impact on our customers' experiences while supporting the technicians who deliver essential home services every day.

Here Is What You Can Look Forward To

• Competitive hourly pay.
• Comprehensive benefits: Medical, dental, and vision insurance.
• Plan for your future: 401(k) with company match.
• Time to recharge: Paid time off, holidays, and sick leave.
• Opportunities to grow: Ongoing training, professional development, and opportunities to advance your career.
• A collaborative team: Work alongside people who rely on communication, teamwork, and problem-solving to get the job done.

Work Environment

This is an office-based role that involves frequent computer use, phone communication, and coordination with customers, technicians, and internal teams. You'll spend much of your day seated and working in a fast-paced environment where organization, accuracy, and clear communication are essential. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the role.

Pay Range: $20 USD - $25 USD

About Lex

At Lex Air Conditioning, Heating, Plumbing, and Electrical, we’re not just a team—we’re a family committed to excellence. We proudly serve the Dallas–Fort Worth area with integrity, professionalism, and the kind of service that makes customers for life. If you’re looking for a company that treats you like family, respects your time, and helps you grow your career in the trades, Lex is the place to be. Come deliver the Gold Standard of White Glove Service—and get the support you need to shine.

We are an equal-opportunity employer committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic outlined by federal, state, or local laws.