Dispatcher

Sila Services; Manassas (VA); On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

401k Match

Paid Vacation

Training

Team Events

Capitals Tickets

Concert Tickets

Job summary

My Plumber Plus is seeking a driven Dispatcher to coordinate and dispatch technicians for service calls while delivering outstanding customer service. You’ll balance emergency priorities, optimize schedules, and maintain accurate records in a fast-paced home-services environment.

Join a growing team with strong employee retention, training opportunities, and benefits. The role offers steady hours, teamwork, and a focus on professional development within a trusted brand.

Qualifications

• Previous customer service or dispatching experience required.
• Strong communication and problem-solving skills.
• Highly organized with attention to detail and ability to multitask in a fast-paced environment.
• Ability to remain calm under pressure and resolve conflicts efficiently.
• Experience with ServiceTitan or similar dispatch software preferred.

Responsibilities

• Coordinate and dispatch technicians to service calls efficiently.
• Prioritize emergency and high-priority customer calls.
• Optimize technician schedules to maximize productivity and customer satisfaction.
• Communicate updates between customers and field technicians throughout the day.
• Manage schedule changes, cancellations, and rescheduling requests.
• Maintain accurate customer information and service records.
• Utilize ServiceTitan software to manage dispatch operations.
• Deliver professional, friendly customer service on every interaction.
• Support a positive, team-oriented work environment.

Skills

Customer service

Dispatching experience

Attention to detail

Multitasking

Calm under pressure

Conflict resolution

Communication skills

ServiceTitan experience

Tools

ServiceTitan

Job description

Dispatcher

My Plumber Plus | Generous Benefits | Growth Opportunities

Ready for a career where you’re more than just a number?

Join the team at My Plumber Plus, a trusted name in home services since 1982. We’re known for delivering exceptional customer service while creating a supportive, team-oriented environment where employees can grow and succeed long term.

We’re looking for a highly organized, customer-focused Dispatcher to help keep our technicians moving efficiently while delivering an outstanding experience for our customers.

This is a fast-paced role that requires strong communication, problem-solving, and the ability to think quickly under pressure.

Schedule

• Monday – Friday: 10:30 AM – 7:00 PM
• Alternating Saturdays (with Thursday off that week)

What We Offer

• Competitive pay: $20–$21/hour DOE
• Medical, Dental & Vision Insurance
• 401(k) with company match
• Paid Vacation & Holidays
• Ongoing training and professional development
• Stable, growing company with over 40 years in business
• More than 30% of employees have been with us 10+ years
• Employee perks including box seats to Capitals games and Jiffy Lube Live
• Team events for employees and families

What You’ll Do

• Coordinate and dispatch technicians to service calls efficiently
• Prioritize emergency and high-priority customer calls
• Optimize technician schedules to maximize productivity and customer satisfaction
• Communicate updates between customers and field technicians throughout the day
• Manage schedule changes, cancellations, and rescheduling requests
• Maintain accurate customer information and service records
• Utilize ServiceTitan software to manage dispatch operations
• Deliver professional, friendly customer service on every interaction
• Support a positive, team-oriented work environment

What We’re Looking For

• Prior customer service/dispatching experience
• Strong customer service and communication skills
• Highly organized with excellent attention to detail
• Ability to multitask and stay calm in a fast-paced environment
• Strong problem-solving and conflict-resolution skills
• Ability to build trust, communicate effectively, and hold others accountable
• Experience with ServiceTitan or similar dispatch software preferred

Why Join My Plumber Plus?

At My Plumber Plus, we believe our people are the reason for our success. We invest in our team, promote from within, and provide the tools and support needed to build a long-term career.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, or any other protected status. Employment is contingent upon successful completion of a background check and drug screening.

$20 - $21 an hour