Dispatcher (days)

United Petroleum Transports; Wichita (KS); On-site; USD 42,000 - 60,000; Full time

Job summary

United Petroleum Transports seeks a Fleet Dispatcher to oversee load dispatching, driver routing, and adherence to safety and regulatory standards. This in-office role operates a rotating schedule, with day shifts from 6 am to 6 pm, and requires strong communication with drivers and customer service.

The ideal candidate has a High School diploma and at least one year of dispatch or customer service experience, knowledge of DOT rules, and proficiency with Word and Excel.

Qualifications

• High School diploma or equivalent.
• At least 1 year experience dispatching or in the customer service area.
• Knowledge of DOT regulations and safety standards.
• Ability to prioritize multiple projects and meet deadlines.
• Proficient with Word and Excel.
• Professional and confidential demeanor.

Responsibilities

• Promote safety in all actions.
• Control and complete paperwork as required.
• Safely plan driver trips around load/customer expectations and safety guidelines.
• Communicate with drivers regarding company and customer requirements.
• Relay to customer service any issues that need to be relayed to the customer.
• Assisting the drivers in planning routes and building loads.
• Prioritize loads for timely delivery.
• Track and trace all current loads in transit and deliveries.
• Assign loads to drivers in a fair and equitable manner.
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination.
• Communicate with drivers during check-ins throughout pickup, transit, and delivery.
• Monitor store inventories.
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff.
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required.
• Comply with all corporate policies and procedures and all health and safety policies.
• This is an In-Office position working a rotating schedule and is as follows Week 1 work Monday, Tuesday, off Wednesday and Thursday, and work Friday, Saturday, and Sunday; Week 2 off Monday and Tuesday, work Wednesday and Thursday, and off Friday, Saturday, and Sunday; Day Shift time is 6 am to 6 pm

Skills

Excellent verbal and written comms

DOT regulations knowledge

Prioritization & multi-projects

Self-starter / detail oriented

Confidentiality

Professional demeanor

Interpersonal skills

Dependability / attendance

Word & Excel

Company policies knowledge

Education

High School education or equivalent

Job description

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher:

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies
• This is an In-Office position working a rotating schedule and is as follows
  • Week 1 work Monday, Tuesday, off Wednesday and Thursday, and work Friday, Saturday, and Sunday
  • Week 2 off Monday and Tuesday, work Wednesday and Thursday, and off Friday, Saturday, and Sunday
  • Day Shift time is 6 am to 6 pm
    

Additional Responsibilities

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience

• High School Education or equivalent
• One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)