Dispatcher (Nights)

Paycom - ATS; Tulsa (OK); On-site; USD 42,000 - 63,000; Full time

Job summary

Paycom - ATS in Tulsa, OK is looking for a Fleet Dispatcher to dispatch loads to customers and ensure safety and regulatory compliance. You will coordinate driver trips, communicate requirements, and maintain accurate paperwork while prioritizing timely deliveries.

Ideal candidates have at least one year of dispatch or customer service experience, strong communication, and the ability to manage multiple loads with attention to DOT regulations and company policies.

Qualifications

• High School Education or equivalent.
• One year experience dispatching or in the customer service area.

Responsibilities

• Promote safety in all actions.
• Control and complete paperwork as required.
• Safely plan driver trips around load/customer expectations and safety guidelines.
• Communicate with drivers regarding company and customer requirements.
• Relay to customer service any issues that need to be relayed to the customer.
• Assisting the drivers in planning routes and building loads.
• Prioritize loads for timely delivery.
• Track and trace all current loads in transit and deliveries.
• Assign loads to drivers in a fair and equitable manner.
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination.
• Communicate with drivers during check-ins throughout pickup, transit, and delivery.
• Monitor store inventories.
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff.
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required.
• Comply with all corporate policies and procedures and all health and safety policies.

Skills

Communication skills

DOT regulations

Prioritization

Detail oriented

Interpersonal skills

Professional demeanor

Confidentiality

Attendance & timeliness

Education

High School Education

Job description

Job Details

Job Location: OK Tulsa - Tulsa, OK 74107

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience

• High School Education or equivalent
• One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)