Dispatcher

United Petroleum Transports; Phoenix (AZ); On-site; USD 52,000 - 65,000; Full time

Job summary

United Petroleum Transports seeks a Fleet Dispatcher to oversee load dispatch, safety, and driver coordination. You will plan routes, manage paperwork, and communicate with drivers to meet customer requirements while maintaining compliance with DOT regulations.

The role requires strong verbal and written communication, impeccable organization, and the ability to handle multiple priorities in a fast-paced environment. A professional demeanor and solid computer skills are essential.

Qualifications

• Excellent verbal and written communication across all levels.
• Knowledge of DOT regulations, federal and state standards.
• Ability to prioritize and manage multiple projects.
• Self-starter with detail oriented work habits.
• Able to maintain confidentiality.
• Professional demeanor in all interactions.
• Strong interpersonal skills with a wide range of individuals.
• Dependability with good attendance and timeliness.
• Basic computer skills (Word and Excel).
• Knowledge of company policies and procedures.

Responsibilities

• Dispatch loads to customers and coordinate with drivers.
• Promote safety in all actions and ensure compliance with policies.
• Control and complete paperwork as required.
• Safely plan driver trips around loads and safety guidelines.
• Communicate with drivers on company and customer requirements.
• Relay issues to Customer Service when needed.
• Assist drivers in planning routes and building loads.
• Prioritize loads for timely delivery and track current loads.
• Assign loads to drivers in a fair and equitable manner.
• Assist with fuel transit planning and ELD hours management.
• Communicate with drivers during pickups, transit, and delivery check-ins.
• Monitor store inventories and maintain professional interactions with staff.

Skills

Verbal communication

Written communication

DOT regulations

Prioritization

Attention to detail

Confidentiality

Professional demeanor

Interpersonal skills

Attendance & timelines

Computer skills (Word/Excel)

Company policies & procedures

Education

High School or equivalent

Job description

The Fleet Manager is responsible for dispatching loads to our customers.

A Day in the life of a Fleet Dispatcher:

• Promote safety in all actions
• Control and complete paperwork as required
• Safely plan driver trips around load/customer expectations and safety guidelines
• Communicate with drivers regarding company and customer requirements
• Relay to customer service any issues that need to be relayed to the customer
• Assisting the drivers in planning routes and building loads
• Prioritize loads for timely delivery
• Track and trace all current loads in transit and deliveries
• Assign loads to drivers in a fair and equitable manner
• Assisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destination
• Communicate with drivers during check-ins throughout pickup, transit, and delivery
• Monitor store inventories
• Put a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staff
• Communicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as required
• Comply with all corporate policies and procedures and all health and safety policies

Additional Responsibilities:

• Carry out other duties assigned by CSC Manager as required

Qualifications

Education & Experience:

• High School Education or equivalent
• One year experience dispatching or in the customer service area

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills
• Knowledge of DOT regulations, federal and state standards
• Ability to prioritize and manage multiple projects
• Self-starter with detail oriented work habits
• Able to maintain confidentiality
• Display professional demeanor
• Good interpersonal skills; able to work well with wide range of individuals
• Demonstrate dependability through good attendance and adherence to timelines and schedules
• Basic computer skills (word & excel)
• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activity
• Occasional lifting (up to 20 pounds)