Dispatcher (Days)

Paycom - ATS; Kengle (OK); On-site; USD 38,000 - 52,000; Full time

Job summary

Paycom - ATS is seeking a Fleet Dispatcher to efficiently dispatch loads, ensuring DOT compliance and coordination with drivers to meet customer expectations. You will promote safety, plan trips, and handle paperwork with accuracy.

You will communicate with drivers and Customer Service, track loads, and support store and CSC staff. Strong communication, organization, and multitasking in a fast-paced environment are essential.

Qualifications

• High School Education or equivalent.
• 1 year experience dispatching or in customer service.
• Knowledge of DOT regulations, federal and state standards.
• Basic computer skills (Word & Excel).

Responsibilities

• Dispatch loads to customers and assign to drivers.
• Plan driver trips around loads and safety guidelines.
• Communicate with drivers on company and customer requirements.
• Track and trace loads in transit and deliveries.
• Relay issues to customer service as needed.
• Maintain logs and compliance with hours of service/ELD.

Skills

Verbal communication

Written communication

DOT regulations knowledge

Prioritization

Detail orientation

Dependability

Interpersonal skills

Basic computer skills

Education

High School or equivalent

Tools

Microsoft Word

Microsoft Excel

Job description

The Fleet Manager is responsible for dispatching loads to our customers.A Day in the life of a Fleet Dispatcher:Promote safety in all actionsControl and complete paperwork as requiredSafely plan driver trips around load/customer expectations and safety guidelinesCommunicate with drivers regarding company and customer requirementsRelay to customer service any issues that need to be relayed to the customerAssisting the drivers in planning routes and building loadsPrioritize loads for timely deliveryTrack and trace all current loads in transit and deliveriesAssign loads to drivers in a fair and equitable mannerAssisting the drivers with planning for the safe and timely transit of fuel by helping them maintaining legal hours of service/ELD logs throughout their trip to destinationCommunicate with drivers during check-ins throughout pickup, transit, and deliveryMonitor store inventoriesPut a friendly, professional face forward when dealing with not only the drivers, but customer service and all support staffCommunicate with CSC Manager, Asst. CSC Manager, and Customer Service Reps as requiredComply with all corporate policies and procedures and all health and safety policiesAdditional Responsibilities:Carry out other duties assigned by CSC Manager as requiredEducation & Experience:High School Education or equivalentOne year experience dispatching or in the customer service areaKnowledge, Skills and Abilities:Excellent verbal and written communication skillsKnowledge of DOT regulations, federal and state standardsAbility to prioritize and manage multiple projectsSelf-starter with detail oriented work habitsAble to maintain confidentialityDisplay professional demeanorGood interpersonal skills; able to work well with wide range of individualsDemonstrate dependability through good attendance and adherence to timelines and schedulesBasic computer skills (word & excel)Knowledge of basic company employment policies and proceduresPhysical Requirements:Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, talking, hearing and visual activityOccasional lifting (up to 20 pounds)