Dispatcher / Customer Service Representative

Sanborn's Air Conditioning & Heating; Redlands (CA); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical insurance

Paid vacation

Paid holidays

Opportunities for advancement

Ongoing training

Job summary

Sanborn's Air Conditioning and Heating in Redlands, CA is hiring a Dispatcher / Customer Service Representative. This full-time role features a Mon-Fri 10 am–7 pm schedule with remote on-call weekend coverage, and a wage of $18–$22 per hour.

You will answer calls, schedule appointments, dispatch technicians, and manage orders while delivering excellent customer service. The ideal candidate has HVAC familiarity, experience with multi-line phone systems, and proficiency in Excel and QuickBooks,

Qualifications

• Customer service experience required.
• Experience using a multi-phone system.
• HVAC background with leading roles preferred.
• Ability to multi-task dispatching, parts ordering and invoicing.
• Proficient in Excel and QuickBooks.

Responsibilities

• Answer phone calls and schedule appointments.
• Enter purchase orders and process invoices.
• Dispatch technicians and coordinate parts orders.
• Provide top-notch customer service and actively listen to customers.

Skills

Customer service

Phone system

Dispatching

HVAC knowledge

Communication skills

Multi-tasking

Tools

Excel

QuickBooks

Job description

Sanborn's Air Conditioning and Heating is calling all organizational gurus in the Redlands, CA area to join our team full-time as an Dispatcher / Customer Service Representative!

This position comes with a competitive wage of $18 - $22 / hour and a Monday-Friday, 10 am - 7 pm schedule with remote on-call weekend schedule. We also offer medical insurance, paid vacation, paid holidays, opportunities for advancement, and ongoing training. Plus, we make it easy to apply with our initial short, mobile-friendly application!

About Sanborn's Air Conditioning And Heating

The philosophy of teamwork is where it starts for us. We deliver 5-star service to our many satisfied customers in the Redlands, Banning, and San Bernardino areas. Educating our customers is our main focus. We save them money with a home comfort system that provides peak performance at the best value. We also offer solutions for indoor air quality concerns in order to provide our clients with the healthiest and most breathable air.

We owe our incredible success to our reliable and motivated team members. We truly value each employee and strive to create career development opportunities for anyone who wants to grow and work within a great team atmosphere.

ARE YOU A GOOD FIT?

Ask yourself: Do you have the ability to lead and motivate others? Are you organized and able to plan ahead? Do you have great time management skills? Are you able to effectively prioritize tasks and delegate as necessary? Do you have strong communication skills? Do you present yourself professionally especially over the phone? Are you an active listener with excellent problem-solving skills? If you answered yes and meet the following qualifications, we encourage you to apply!

• Customer service experience
• Experience using a multi-phone system
• HVAC background with leading roles
• Ability to multi-task various duties such as ordering parts, customer service, and dispatching technicians
• Proficient in Excel and QuickBooks
• HVAC industry experience desired but not required

YOUR LIFE AS A DISPATCHER / CUSTOMER SERVICE REPRESENTATIVE

As the right hand to our Operations Manager, you are essential to the efficient performance of our office and warehouse. You manage activities involved in the production of goods and services. This includes managing the operations process, planning, control, performance improvement, and operations strategy. You are always looking at the big picture, even as you examine the details.

In addition to keeping our business running smoothly, you also ensure that our customers are happy! You answer phone calls, schedule and confirm appointments, enter purchase orders, and process invoices. By always providing top-notch customer service and actively listening to our customers, you are able to ensure that their needs are met. It is rewarding to know that you play an important role in the success of our company.

Location: 92374

Salary: $18 - $22 per hour