Dispatcher

CoolSys - Refrigeration and HVAC Systems

San Diego (CA)

On-site

USD 33,062 - 52,348

Full time

14 days+

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Benefits offered by this job

Competitive pay range $24-$38/HR

Medical, Dental, Vision and Prescription coverage

Paid vacation and holidays

401(K) match

Tuition reimbursement

Employee discounts on various services

Life insurance, AD&D and long-term disability

Job summary

A leading HVAC solutions firm in San Diego is seeking a Dispatcher to efficiently assign and dispatch technicians while ensuring customer satisfaction. The ideal candidate will have 2+ years of dispatching experience and strong computer skills, excel in a fast-paced environment, and maintain proactive communication. This full-time position offers competitive pay and a comprehensive benefits package, making it an excellent opportunity for those looking to grow in the industry.

Qualifications

At least 2 years of dispatching experience.
HVAC/R experience preferred, but not required.
Stay calm under pressure and demonstrate empathy.

Responsibilities

Assign and dispatch technicians.
Respond to inquiries.
Maintain proactive communication with customers regarding missed SLAs.
Review all incomplete calls daily.

Skills

Strong computer skills (Excel/Outlook)

Ability to handle multiple tasks concurrently

Excellent verbal and written communication skills

Highly organized with strong attention to detail

Strong sense of urgency

Friendly and helpful demeanor

Education

High school diploma/GED

Job description

Apply for the Dispatcher role at CoolSys - Refrigeration and HVAC Systems.

1 day ago Be among the first 25 applicants.

Overview

With over 150 years of experience, and headquartered in Southern CA, CoolSys is the market-leading indoor environment solutions company. Our full spectrum of best-in-class services includes HVAC & refrigeration installations, remodels, service & maintenance; and energy solutions, including controls and lighting. CoolSys serves customers in the retail, commercial, food service, educational, healthcare, and industrial markets.

Why Join Us

Competitive pay range $24-$38/HR
Medical, Dental, Vision and Prescription coverage
Paid vacation and holidays
401(K) match
Life insurance, AD&D and long-term disability
Tuition reimbursement
Opportunities available nationwide
Employee discounts on vehicles, hotels, theme parks, select cell phone bills and so much more
Pet Insurance
Legal Plan, and ID Theft Protection

Responsibilities

Assign and dispatch technicians.
Work with Service Managers to address open calls.
Respond to inquiries.
Create and distribute required reporting.
Maintain proactive communication with customers regarding missed SLAs.
Review all incomplete calls daily.
Maintain entry and verify nightly “on call” crew.
Work with Service Managers to ensure preventative maintenance is completed on schedule.
Understand the geography of the market and understand the technicians.

Qualifications

High school diploma/GED
At least 2 years of dispatching experience
HVAC/R experience preferred, but not required
Strong computer (Excel/Outlook) skills.
Ability to handle multiple tasks concurrently.
Stay calm under pressure.
Able to actively listen and demonstrate empathy.
Highly organized and strong attention to detail.
Excellent verbal and written communication skills.
Strong sense of urgency.
“Can do” attitude and demonstrated commitment to get the job done.
Reliable and dependable.
Friendly and helpful demeanor

Join Us

Today, there are 26 different companies that make up the CoolSys family of brands. Our valued employees are at the heart of our continued growth and success. We invite you to be part of that growth!

Coolsys is an EEO/AA Employer. All qualified individuals - Including all ages, colors, disability, ethnicity, family or marital status, gender identity or expression, language, national origin, physical and mental ability, political affiliation, race, religion, sexual orientation, socio-economic status, veteran status, and other characteristics are encouraged to apply. Pre-employment background screening (criminal and MVR for driving positions) and drug testing are required for all positions. Coolsys will consider qualified applicants with criminal histories in a manner consistent with federal law, state law, or local ordinance.

Seniority Level