Dispatch Service Representative

Intermountain Home Services; Salt Lake City (UT); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental & Vision

HSA & Copay plan options

401(k) with company match

PTO

6 Paid Holidays

Job summary

Superior Water & Air is seeking a Dispatch role to keep the team moving in a fast-paced environment. You will connect customers, technicians, managers, and sales while coordinating HVAC, plumbing, and electrical service workflows.

This position emphasizes strong problem-solving, calm multitasking, and proactive communication to ensure smooth daily operations and exceptional customer service across departments.

Qualifications

• Loves solving problems and finding solutions.
• Can multitask while keeping the details.
• Communicate confidently and professionally.
• Stays calm when the schedule gets crazy.
• Is organized, proactive, and accountable.
• Has a strong customer service mindset.
• Can work well with technicians, managers, customers, and multiple departments.
• Isn't afraid to pick up the phone and make things happen.
• Learns technology and new systems quickly.

Responsibilities

• Dispatch technicians and manage daily schedules for maximum efficiency.
• Answer calls and communicate with customers and field technicians.
• Schedule estimates, sold jobs, follow-ups, and service calls.
• Adjust schedules when emergencies, delays, or cancellations happen.
• Manage technician on-call schedules.
• Coordinate with managers, technicians, sales, and customer service teams.
• Debrief technicians after jobs and help resolve customer concerns.
• Pull permits and coordinate inspections.
• Process purchase orders, invoices, warranties, and job documentation.
• Track Quiet Cool & Generac inventory and order equipment as needed.
• Follow up on outstanding customer balances and assist with month-end goals.

Skills

Problem solving

Multitasking

Communication

Organization

Customer service

Team collaboration

Tech-savvy

Tools

ServiceTitan

Job description

DISPATCHER — KEEP THE TEAM MOVING!

Are you the person who can juggle 20 things at once, stay calm when everything changes, and somehow make it all work? If you thrive in a fast-paced environment, love solving problems, and enjoy being the person everyone can count on, we want to meet you! At Superior Water & Air, our Dispatchers are the heartbeat of our operation. You’ll connect customers, technicians, managers, and sales teams while keeping the day running smoothly across HVAC, Plumbing, and Electrical.

What You'll Do

• Dispatch technicians and manage daily schedules for maximum efficiency.
• Answer calls and communicate with customers and field technicians.
• Schedule estimates, sold jobs, follow-ups, and service calls.
• Adjust schedules when emergencies, delays, or cancellations happen.
• Manage technician on-call schedules.
• Coordinate with managers, technicians, sales, and customer service teams.
• Debrief technicians after jobs and help resolve customer concerns.
• Pull permits and coordinate inspections.
• Process purchase orders, invoices, warranties, and job documentation.
• Track Quiet Cool & Generac inventory and order equipment as needed.
• Follow up on outstanding customer balances and assist with month-end goals.

Requirements

• Loves solving problems and finding solutions.
• Can multitask without losing the details.
• Communicate confidently and professionally.
• Stays calm when the schedule gets crazy.
• Is organized, proactive, and accountable.
• Has a strong customer service mindset.
• Can work well with technicians, managers, customers, and multiple departments.
• Isn't afraid to pick up the phone and make things happen.
• Learns technology and new systems quickly.

Experience with ServiceTitan, dispatching, HVAC, plumbing, electrical, or home services is a plus!

WHY Superior Water & Air?

One Team. Relentless Standards. Results That Matter. We believe in ownership, teamwork, growth, accountability, and doing things the right way. If you're looking for a place where you can grow, make an impact, and be part of a team that is going somewhere this could be your next move.

Benefits

• Medical insurance paid for employees + affordable family options
• Dental & Vision
• HSA & Copay plan options
• 401(k) with company match
• PTO
• 6 Paid Holidays

Join Superior Water & Air and become the person who keeps it all moving.

Superior Water & Air is an Equal Opportunity Employer and does not discriminate in employment on the basis of race, color, religion, sex, national origin, political affiliation, sexual orientation, marital status, disability, age, parental status, military service, or other non-merit factor.