Service Dispatcher

AppleOne Employment Services; Redlands (CA); On-site; USD 45,000 - 60,000; Full time

Job summary

AppleOne Employment Services is seeking an experienced Service Dispatcher in Redlands, CA. This HVAC-focused role requires coordinating field service activity, communicating with technicians and customers, and keeping daily operations moving smoothly in a fast-paced environment.

The dispatcher will support scheduling, routing, and service progress, contributing to customer satisfaction and field service performance under supportive leadership.

Qualifications

• 3 to 5 years of relevant dispatching experience.
• HVAC service dispatching experience required.
• Proficient in GPS, mapping, and routing.
• Ability to operate multi-line phone systems with professional etiquette.
• Strong data entry accuracy and attention to detail.
• Excellent communication and problem-solving skills.

Responsibilities

• Receive and process service requests via phone, email, and dispatch platforms.
• Dispatch HVAC technicians promptly with clear communication.
• Monitor technician locations and route efficiency using GPS.
• Coordinate shipping/receiving to support service operations.
• Track dispatch activity and update records.
• Analyze data to improve routing and scheduling.

Skills

HVAC Dispatching

GPS technology

Fleet management

Customer communication

Multi-line phone

Data entry

Scheduling

Tools

GIS

Fleet software

Job description

Job Summary

A temp to hire opportunity is available for an experienced Service Dispatcher in Redlands, CA. This HVAC-focused role is ideal for a detail-oriented dispatch professional who enjoys coordinating field service activity, communicating with technicians and customers, and keeping daily operations moving efficiently.

The Service Dispatcher will support a fast-paced service environment where teamwork, clear communication, and reliable follow-through are essential. This is a strong opportunity for someone who values stability, supportive leadership, and the chance to contribute directly to customer satisfaction and field service performance.

Key Responsibilities

• Receive, prioritize, and process incoming service requests through multi-line phone systems, email, and electronic dispatch platforms.
• Dispatch HVAC service technicians promptly while maintaining clear, professional communication with field teams and customers.
• Use GPS, GIS, fleet management tools, and transportation systems to monitor technician locations, route efficiency, and service progress.
• Coordinate shipping and receiving activities to support service operations and technician readiness.
• Track dispatch activity, update records accurately, and communicate status changes, delays, or logistical concerns to internal teams and external partners.
• Review operational data to identify opportunities to improve routing, scheduling, transportation planning, and overall service efficiency.

* MUST HAVE SERVICE DISPATCHING EXPERIENCE, Will NOT consider logistics dispatcher experience. *

Required Qualifications and Skills

• Coordinate daily HVAC service dispatch activity and technician assignments.
• Monitor fleet, routing, GPS, and service status updates in real time.
• Manage incoming service calls, emails, dispatch platform updates, and related documentation.
• Support efficient field service operations through accurate communication and scheduling.
• 3 to 5 years of relevant dispatching experience.
• Proven experience dispatching in the HVAC service industry or a closely related field.
• Strong knowledge of GPS technology, mapping, routing, and direction planning.
• Familiarity with fleet management software, transportation planning tools, and electronic dispatch platforms.
• Ability to operate multi-line phone systems with professional phone etiquette.
• Strong data entry skills, typing accuracy, and attention to detail when maintaining service records.
• Excellent analytical skills with the ability to interpret operational data and identify efficiency improvements.
• Strong communication and problem-solving skills for resolving delays, schedule changes, and logistical challenges.
• Ability to work under pressure in a fast-paced service environment while staying organized and accurate.

Preferred Qualifications

• Experience using GIS, transportation management systems, or advanced route optimization tools.
• Background supporting shipping, receiving, supply chain, or field service logistics.
• Prior experience coordinating multiple technicians, urgent service requests, and changing daily priorities.

Equal Opportunity Employer / Disabled / Protected Veterans

The Know Your Rights poster is available here: https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12.pdf

The pay transparency policy is available here: https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf

• For temporary assignments lasting 13 weeks or longer, AppleOne is pleased to offer major medical, dental, vision, 401k and any statutory sick pay where required.

We are committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please contact your staffing representative who will reach out to our HR team.

AppleOne participates in the E-Verify program in certain locations as required by law. Learn more about the E-Verify program. https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify_Participation_Poster_ES.pdf

We also consider for employment qualified applicants regardless of criminal histories, consistent with legal requirements, including, if applicable, the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment-qualified applicants with arrest and conviction records, including, if applicable, the San Francisco Fair Chance Ordinance. For Los Angeles, CA applicants: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.