Dispatcher & Customer Scheduling Specialist

TurnPoint Services; Murray (UT); On-site; USD 42,000 - 62,000; Full time

Job summary

Scott Hale Plumbing, Heating & Air in Salt Lake City is seeking a Dispatcher to schedule and coordinate technician dispatch, communicate appointment times, and be the primary contact for service scheduling. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

You should have 2+ years in customer service, dispatch, or call center work, with excellent communication and proficiency in scheduling software and CRM systems.

Qualifications

• 2+ years in customer service, dispatch, or call center.
• Strong organizational and multitasking skills.
• Excellent verbal and written communication.
• Proficiency with scheduling/dispatch software and CRM systems.
• Ability to stay calm and professional under pressure.

Responsibilities

• Schedule and dispatch technicians to service calls based on availability, location, and skill.
• Communicate with customers regarding appointment confirmations, arrival windows, and updates.
• Monitor schedules and adjust routing for same-day changes or emergencies.
• Answer inbound calls and respond to customer inquiries.
• Maintain accurate dispatch records in CRM/scheduling system.
• Coordinate with technicians and service managers for timely completion.
• Escalate complex issues to the Customer Service Lead or Supervisor.
• Support other administrative and customer service tasks.

Skills

Customer service

Dispatch experience

CRM systems

Scheduling software

Communication skills

Organization

Multitasking

Tools

Scheduling software

CRM systems

Job description

Scott Hale Plumbing, Heating & Air in Salt Lake City is seeking a Dispatcher to schedule and coordinate technician dispatch, communicate appointment times, and be the primary contact for service scheduling. This role requires strong organizational skills and the ability to manage multiple priorities in a fast-paced environment.

You should have 2+ years in customer service, dispatch, or call center work, with excellent communication and proficiency in scheduling software and CRM systems.