Service Dispatcher – Scheduling & Tech Coordination

RIGHT NOW HEATING and AIR CONDITIONING; Blackfoot (ID); On-site; USD 25,000 - 30,000; Full time

Job summary

Right Now Heating, Air Conditioning, Plumbing & Electrical is seeking a Dispatcher in Idaho to keep service and sales teams running smoothly. You will schedule and dispatch technicians, communicate updates, and manage work orders while balancing routes, parts, and priorities.

The role emphasizes customer focus, reliability, and teamwork in a fast-paced environment. Ideal candidates bring dispatch experience and strong organization, with preferred Spanish bilingual skills.

Qualifications

• Dispatch experience highly preferred.
• Bilingual in Spanish highly preferred.
• Strong attention to detail and organizational skills.
• Ability to multitask and prioritize in a fast-paced environment.
• Excellent communication and phone skills.
• Strong decision-making and problem-solving abilities.

Responsibilities

• Schedule and dispatch technicians based on customer requests, call urgency, and technician availability.
• Communicate with technicians throughout the day via phone and dispatch systems.
• Relay work orders, job updates, and key information to technicians.
• Track technician start times, departure times, routes, and job progress.
• Maintain a daily dispatch matrix including technician routes, locations, specialties, tools, and qualifications.
• Assign jobs to the appropriate technician based on skillset and availability.
• Anticipate route, scheduling, or parts issues and make quick, sound decisions.
• Respond to special customer requests related to service calls.
• Order parts for special jobs and track pending parts.
• Forecast workload 2–3 days in advance.
• Contact customers regarding parts status and job updates.
• Maintain technician schedules including vacation, sick time, and weekend rotations.
• Interact with technicians daily to ensure smooth operations.

Skills

Dispatch experience

Bilingual Spanish

Attention to detail

Multitasking

Communication

Job description

Right Now Heating, Air Conditioning, Plumbing & Electrical is seeking a Dispatcher in Idaho to keep service and sales teams running smoothly. You will schedule and dispatch technicians, communicate updates, and manage work orders while balancing routes, parts, and priorities.

The role emphasizes customer focus, reliability, and teamwork in a fast-paced environment. Ideal candidates bring dispatch experience and strong organization, with preferred Spanish bilingual skills.