Customer Experience Specialist — Service & Scheduling

Tech24; Tappan (NY); On-site; USD 26,174 - 31,684; Part time

Benefits offered by this job

Generous paid time off

Health benefits including medical, dental, and vision

401(k) with company match

Job summary

A customer service provider in Tappan, New York is seeking a Customer Service Representative to be the first point of contact for customers. The ideal candidate will have 1-3 years of experience, strong communication skills, and the ability to multitask in a fast-paced environment. Responsibilities include managing service requests, updating customer records, and processing payments. This position offers competitive compensation ranging from $19 to $23 per hour, with comprehensive benefits including paid time off and health coverage.

Qualifications

• 1-3 years of customer service or administrative experience, preferably in service industry.
• Strong communication skills, both verbal and written.
• Excellent organizational and multitasking abilities.
• Comfortable with service software and data entry systems.

Responsibilities

• Manage customer inquiries and service requests efficiently.
• Transcribe technician work orders into customer-friendly invoices.
• Facilitate email communications with clarity and professionalism.
• Update customer records accurately in the system.
• Process payments using QuickBooks Online.

Skills

Customer service experience

Strong communication skills

Organizational abilities

Multitasking skills

Problem-solving attitude

Tools

QuickBooks Online

Microsoft Office

Job description

A customer service provider in Tappan, New York is seeking a Customer Service Representative to be the first point of contact for customers. The ideal candidate will have 1-3 years of experience, strong communication skills, and the ability to multitask in a fast-paced environment. Responsibilities include managing service requests, updating customer records, and processing payments. This position offers competitive compensation ranging from $19 to $23 per hour, with comprehensive benefits including paid time off and health coverage.