Dispatcher: Calm, Accurate Logistics & Tech Support

Thornton and Grooms; Michigan; Hybrid; USD 25,000 - 33,000; Full time

Benefits offered by this job

Medical, dental, vision, and life保险

HSA match up to $1,200

Job summary

Thornton & Grooms is seeking a Dispatcher in Michigan who thrives under pressure and provides calm, professional customer service while coordinating with technicians in the field.

You will confirm customers, reschedule for the next day with 99% accuracy, and dispatch the right tech by following guidelines and communicating with managers as needed. A 9-panel drug test and background check are required; weekend availability is required.

Qualifications

• Must be able to work 10-7pm and weekends.
• 1 year in dispatching, logistics, and/or customer service.
• Flexible and adaptive to daily changes, a good team mate to direct team members, internal staff, field staff, and customers.
• Successful completion of a 9-panel drug test and background check.

Responsibilities

• Thrives under pressure while staying calm when dealing with customers and technicians.
• Confirms customers and reschedules appointments for the next day with 99% accuracy daily.
• Dispatches the right technician to the job by following established guidelines and communicating with managers when needed.

Skills

Calm under pressure

Customer service

Team player

Job description

Thornton & Grooms is seeking a Dispatcher in Michigan who thrives under pressure and provides calm, professional customer service while coordinating with technicians in the field.

You will confirm customers, reschedule for the next day with 99% accuracy, and dispatch the right tech by following guidelines and communicating with managers as needed. A 9-panel drug test and background check are required; weekend availability is required.