Dispatcher: Urgent Calls, Tech Scheduling & Growth Perks

Haley Mechanical; Dexter (MI); On-site; USD 30,000 - 37,000; Full time

Benefits offered by this job

Health coverage

Life and disability insurance

401(k) with employer match

Paid time off and holidays

Job summary

Haley Mechanical in Dexter, Michigan is hiring a Dispatcher to handle emergency and non‑emergency calls, document critical information, prioritize by urgency, coordinate with field technicians, schedule appointments, and maintain accurate data records.

The ideal candidate has prior dispatching experience, familiarity with home services or ServiceTitan, strong attention to detail and teamwork, and a commitment to honesty and professionalism. Haley Mechanical is an Equal Opportunity Employer.

Qualifications

• Previous dispatching experience required.
• Home services industry experience and/or ServiceTitan experience preferred.
• Strong attention to detail and organizational skills.
• Dependable, conscientious team player.
• High standards for honesty, integrity, professionalism, and attitude.

Responsibilities

• Receive emergency and non-emergency calls and document critical information as needed.
• Prioritize calls based on urgency and importance.
• Monitor field technicians to manage schedules and optimize time.
• Schedule customer appointments using right tech/right call guidelines.
• Perform accurate data entry to track calls, jobs, and customer information.

Skills

Dispatching experience

Attention to detail

Organizational skills

Team player

ServiceTitan experience

Tools

ServiceTitan

Job description

Haley Mechanical in Dexter, Michigan is hiring a Dispatcher to handle emergency and non‑emergency calls, document critical information, prioritize by urgency, coordinate with field technicians, schedule appointments, and maintain accurate data records.

The ideal candidate has prior dispatching experience, familiarity with home services or ServiceTitan, strong attention to detail and teamwork, and a commitment to honesty and professionalism. Haley Mechanical is an Equal Opportunity Employer.