Dispatcher - 1st Shift: Quick, Client-Focused Support

Servicon Systems, Inc.; Redondo Beach (CA); On-site; USD 45,000 - 60,000; Full time

Benefits offered by this job

Health benefits (medical/dental/vision

Paid time off

Jury duty leave

Employee Assistance Program

Job summary

Servicon Systems, Inc. in Redondo Beach, CA, seeks a Dispatch Support team member to create work orders for the Facilities Department from service requests via phone, email, or in person, and to track and close orders.

The role requires multitasking, excellent customer service, and follow-up. A High School diploma or GED is required; proficiency with MS Office; strong problem solving, discretion with confidential information, and the ability to stay calm under pressure.

Qualifications

• High School diploma or GED equivalent.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with MS Office suite (Word, Excel, PowerPoint, etc.).
• Problem solving and critical thinking capabilities.
• Calm, poised, and professional demeanor.
• Ability to work well under pressure.
• Ability to use discretion when dealing with sensitive and confidential information.

Responsibilities

• Comply with Servicon corporate policy and procedures, client’s partnership agreement, and Statement of Work (SOW), therefore developing a strong client relationship that is based on integrity, professionalism, respect, responsiveness, urgency, and quality performance.
• Answer phones in a friendly manner to assist customers and gather detailed information to determine location, service needed, time frame, and/or urgency of the request.
• Place work orders to track progress and ensure they are completed.
• Close facilities order once satisfactorily completed and transfer order information onto a spreadsheet for record purposes.
• Other jobs and duties as identified or assigned as needed.

Skills

Interpersonal skills

Customer service

MS Office

Problem solving

Critical thinking

Calm under pressure

Discretion

Education

High School diploma or GED equivalent

Tools

MS Office Suite

Job description

Servicon Systems, Inc. in Redondo Beach, CA, seeks a Dispatch Support team member to create work orders for the Facilities Department from service requests via phone, email, or in person, and to track and close orders.

The role requires multitasking, excellent customer service, and follow-up. A High School diploma or GED is required; proficiency with MS Office; strong problem solving, discretion with confidential information, and the ability to stay calm under pressure.