Dispatcher - 1st Shift

FailSafe Communications; Redondo Beach (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits (medical/dental/vision

Paid time off

Employee Assistance Program (EAP)

Competitive hourly pay

Job summary

Servicon Systems, Inc. in Redondo Beach, CA is seeking a Dispatch Support team member. You will create and manage work orders from service requests, track progress, and ensure timely completion, while maintaining excellent customer service across multiple channels.

The role requires a high school diploma or GED, strong communication skills, proficiency in MS Office, and the ability to work calmly under pressure with discretion for sensitive information.

Qualifications

• High School diploma or GED equivalent.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with MS Office suite (Word, Excel, PowerPoint, etc.).
• Problem solving and critical thinking capabilities.
• Calm, poised, and professional demeanor.
• Ability to work well under pressure.
• Ability to use discretion when dealing with sensitive and confidential information.

Responsibilities

• Create work orders for the Facilities Department from service requests.
• Close work orders after service is complete.
• Track order status on a spreadsheet.
• Answer phones and assist customers with requests.
• Ensure accurate transfer of order information into records.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Discretion with confidential info

Calm under pressure

Attention to detail

Education

High School diploma or GED

Tools

MS Office

Job description

Servicon Systems, Inc.

EEO Statement: Equal Employment Opportunity/M/F/disability/protected veteran status

Servicon Systems is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

Dispatch Support

US-CA-Redondo Beach

Job ID: 2026-7644

Type: Full-Time

# of Openings: 1

Category: Janitorial/Custodial

NGC Space Park Redondo Beach

Who We Are

We are women-owned and operated, with over 50 years of expertise as a leading environmental solutions provider, focused on infection prevention for complex facilities. As a local and privately held company, we are agile and can maneuver quickly to support the needs of our people and clients. One of our greatest strengths is our Culture of Caring. From our CEO to the front-line staff, Servicon embodies our vision of creating healthy environments for people to thrive. Servicon focuses on three essential elements for establishing a Culture of Caring and Excellence: People, Programs, and Performance. These components represent our strong value alignment, positively impacting patient care, infection prevention, and throughput.

The Role

The Dispatch Support team member is directly responsible for creating work orders for the Facilities Department from multiple sites based on service requests made through telephone calls, emails, and in-person requests; closing work orders once service is complete; and tracking order status on a spreadsheet. The Dispatcher position requires multi-tasking abilities, excellent customer service, and follow up skills.

WHAT YOU WILL DO

• Comply with Servicon corporate policy and procedures, client's partnership agreement, and Statement of Work (SOW), therefore developing a strong client relationship that is based on integrity, professionalism, respect, responsiveness, urgency, and quality performance.
• Answer phones in a friendly manner to assist customers and gather detailed information to determine location, service needed, time frame, and/or urgency of the request.
• Place work orders to track progress and ensure they are completed.
• Close facilities order once satisfactorily completed and transfer order information onto a spreadsheet for record purposes.
• Other jobs and duties as identified or assigned as needed.

What It Takes To Be Successful

• High School diploma or GED equivalent
• Strong interpersonal, communication, and customer service skills
• Proficiency with MS Office suite (Word, Excel, Powerpoint, etc.)
• Problem solving and critical thinking capabilities
• Calm, poised, and professional demeanor
• Ability to work well under pressure
• Ability to use discretion when dealing with sensitive and confidential information

Why You Will Love It Here

• A friendly, respectful, energetic corporate culture that will allow you to thrive.
• Work in an environment where you can see the difference you make daily!
• Competitive hourly pay.
• Paid time off includes vacation, sick, holidays, bereavement, and jury duty.
• Health benefits (medical/dental/vision)
• Employee Assistance Program (EAP)

PI287649693