1st Shift Dispatcher: Calm, Customer‑Focused Ops Pro

Servicon; Redondo Beach (CA); On-site; USD 25,000 - 36,000; Full time

Benefits offered by this job

Health benefits (medical/dental/vision

Paid time off

Employee Assistance Program (EAP)

Job summary

Servicon, a women-owned environmental solutions provider, is seeking a Dispatch Support team member in California. You will create work orders for the Facilities Department from service requests via calls, emails, and in-person requests, close orders, and track status on a spreadsheet.

The role requires multi-tasking, excellent customer service, and follow-up skills. You will interact with clients, gather details, place and monitor orders, and ensure timely completion while maintaining

Qualifications

• High School diploma or GED is required.
• Strong interpersonal, communication, and customer service abilities.
• Proficiency with MS Office (Word, Excel, PowerPoint, etc.).
• Ability to problem-solve and think critically in a fast-paced environment.
• Calm, professional demeanor and discretion with confidential information.

Responsibilities

• Comply with Servicon policies and client/SOW requirements to maintain strong client relations.
• Answer phones professionally and gather details to determine location, service, and urgency.
• Place and track work orders to monitor progress.
• Close orders when services are complete and document information in spreadsheets.
• Perform other duties as needed.

Skills

Interpersonal skills

Customer service

MS Office

Communication

Problem solving

Under pressure

Education

High School diploma or GED

Job description

Servicon, a women-owned environmental solutions provider, is seeking a Dispatch Support team member in California. You will create work orders for the Facilities Department from service requests via calls, emails, and in-person requests, close orders, and track status on a spreadsheet.

The role requires multi-tasking, excellent customer service, and follow-up skills. You will interact with clients, gather details, place and monitor orders, and ensure timely completion while maintaining