Dispatch Specialist - 1st Shift (Facilities Support)

FailSafe Communications; Redondo Beach (CA); On-site; USD 28,000 - 39,000; Full time

Benefits offered by this job

Health benefits (medical/dental/vision

Paid time off

Employee Assistance Program (EAP)

Competitive hourly pay

Job summary

Servicon Systems, Inc. in Redondo Beach, CA is seeking a Dispatch Support team member. You will create and manage work orders from service requests, track progress, and ensure timely completion, while maintaining excellent customer service across multiple channels.

The role requires a high school diploma or GED, strong communication skills, proficiency in MS Office, and the ability to work calmly under pressure with discretion for sensitive information.

Qualifications

• High School diploma or GED equivalent.
• Strong interpersonal, communication, and customer service skills.
• Proficiency with MS Office suite (Word, Excel, PowerPoint, etc.).
• Problem solving and critical thinking capabilities.
• Calm, poised, and professional demeanor.
• Ability to work well under pressure.
• Ability to use discretion when dealing with sensitive and confidential information.

Responsibilities

• Create work orders for the Facilities Department from service requests.
• Close work orders after service is complete.
• Track order status on a spreadsheet.
• Answer phones and assist customers with requests.
• Ensure accurate transfer of order information into records.

Skills

Customer service

Communication

Multi-tasking

Problem solving

Discretion with confidential info

Calm under pressure

Attention to detail

Education

High School diploma or GED

Tools

MS Office

Job description

Servicon Systems, Inc. in Redondo Beach, CA is seeking a Dispatch Support team member. You will create and manage work orders from service requests, track progress, and ensure timely completion, while maintaining excellent customer service across multiple channels.

The role requires a high school diploma or GED, strong communication skills, proficiency in MS Office, and the ability to work calmly under pressure with discretion for sensitive information.