Dispatcher

Paycom - ATS; Waseca (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Paid time off

Health benefits

Company events

Job summary

Connors Plumbing & Heating in Waseca, MN is seeking a dedicated Dispatcher to keep daily operations moving smoothly. You will coordinate technicians and customers, ensuring timely service and accurate job details across the day.

Applicants should have 1+ year in dispatch or customer service, familiarity with ServiceTitan or similar tools, and a valid driver’s license. This is a full-time, on-site role with a fast-paced environment and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• 1+ year of dispatch, scheduling, or customer service experience preferred.
• ServiceTitan or similar dispatch/CRM software experience preferred.
• Valid driver’s license with clean driving record preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Job Details: Job Location: Connors Plumbing & Heating, Inc - WASECA, MN, Position Type: Full Time, Salary Range: $20.00 - $25.00Hourly, Travel Percentage: None,

CONNORS PLUMBING & HEATING

Connors Plumbing, Heating & Air is a residential service company specializing in Plumbing, Heating & Air and has been in business for over 75 years. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year and are looking for full-time employees to join our team.

Position Summary

As a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.

Key Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location
• Track call volume and technician status to keep the schedule running smoothly
• Adjust schedules quickly for emergencies, cancellations, or reschedules
• Keep customers updated on appointment times and any delays
• Give technicians the job details and directions they need before each call
• Serve as the main point of contact for technicians throughout the day
• Keep accurate records of completed jobs, reschedules, and customer feedback

We Offer

• Weekly pay with incentives and bonuses
• Holiday pay, vacation pay, & paid time off
• Company events & parties
• Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance

Qualifications: Requirements

Education

• High school diploma or equivalent required

Experience

• 1+ year of dispatch, scheduling, or customer service experience preferred
• Trades or service industry experience a plus
• ServiceTitan or similar dispatch/CRM software experience preferred

Licenses/Certifications

• Valid driver's license with clean driving record preferred

Knowledge, Skills, and Abilities

• Strong communication and multitasking skills
• Comfortable in a fast-paced environment with shifting priorities
• Organized with strong attention to detail

Physical Demands and Conditions

• Sitting for extended periods, typing, and using a headset

Work Environment/Travel

• Office-based, fast-paced environment
• May require occasional evenings, weekends, or on-call availability

Ability to pass background check and drug screenin