Dispatcher

Paycom - ATS; California, Northern (MO, KY); Hybrid; USD 42,000 - 65,000; Full time

Benefits offered by this job

Weekly pay with incentives and bonuses

401(k) with company match

Holiday pay, vacation pay, & paid time

Company events & parties

Health benefits including medical, d

Job summary

Penguin Air, Plumbing & Electrical is seeking a proactive Dispatcher to keep our service schedule running smoothly as technicians and customers connect. You will manage appointment logistics and communications in a fast-paced, office-based environment.

Join a growing team with weekly pay, benefits, and opportunities for professional growth in a customer-facing dispatch role.

Qualifications

• Dispatcher role requiring coordination of technicians and customers
• Experience in dispatch/scheduling or customer service preferred
• Experience in trades or service industry is a plus
• Proficient with dispatch software and CRM systems

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location
• Track call volume and technician status to keep the schedule running smoothly
• Adjust schedules quickly for emergencies, cancellations, or reschedules
• Keep customers updated on appointment times and any delays
• Give technicians the job details and directions they need before each call
• Serve as the main point of contact for technicians throughout the day
• Keep accurate records of completed jobs, reschedules, and customer feedback

Skills

Communication

Multitasking

Detail orientation

Organizational skills

Education

High school diploma or equivalent

Tools

ServiceTitan or similar dispatch/CRM

Job description

## DescriptionPenguin Air, Plumbing & Electrical is a proud and growing local residential service company. Our strengths are Electrical, Plumbing, and HVAC. Our priority is taking care of our employees who are our biggest assets.Position SummaryAs a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians andcustomers so every job runs smoothly. No two days look the same, and you're the one thinkingon your feet, making sure nothing falls through the cracks.Key Responsibilities- Schedule technicians for appointments based on availability, skillset, and location- Track call volume and technician status to keep the schedule running smoothly- Adjust schedules quickly for emergencies, cancellations, or reschedules- Keep customers updated on appointment times and any delays- Give technicians the job details and directions they need before each call- Serve as the main point of contact for technicians throughout the day- Keep accurate records of completed jobs, reschedules, and customer feedbackWe Offer- Weekly pay with incentives and bonuses- 401(k) retirement with company match- Holiday pay, vacation pay, & paid time off- Company events & parties- Health benefits including medical, dental, vision, life insurance, & long and short-termdisability insurance## QualificationsRequirementsEducation- High school diploma or equivalent requiredExperience- 1+ year of dispatch, scheduling, or customer service experience preferred- Trades or service industry experience a plus- ServiceTitan or similar dispatch/CRM software experience preferredLicenses/Certifications- Valid driver's license with clean driving record preferredKnowledge, Skills, and Abilities- Strong communication and multitasking skills- Comfortable in a fast-paced environment with shifting priorities- Organized with strong attention to detailPhysical Demands and Conditions- Sitting for extended periods, typing, and using a headsetWork Environment/Travel- Office-based, fast-paced environment- May require occasional evenings, weekends, or on-call availabilityAbility to pass background check and drug screenin