Service Dispatch Coordinator: Keep Techs on Schedule

Paycom - ATS; Waseca (MN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

Paid time off

Health benefits

Company events

Job summary

Connors Plumbing & Heating in Waseca, MN is seeking a dedicated Dispatcher to keep daily operations moving smoothly. You will coordinate technicians and customers, ensuring timely service and accurate job details across the day.

Applicants should have 1+ year in dispatch or customer service, familiarity with ServiceTitan or similar tools, and a valid driver’s license. This is a full-time, on-site role with a fast-paced environment and growth opportunities.

Qualifications

• High school diploma or equivalent required.
• 1+ year of dispatch, scheduling, or customer service experience preferred.
• ServiceTitan or similar dispatch/CRM software experience preferred.
• Valid driver’s license with clean driving record preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions they need before each call.
• Serve as the main point of contact for technicians throughout the day.
• Keep accurate records of completed jobs, reschedules, and customer feedback.

Skills

Communication skills

Multitasking

Attention to detail

Organizational skills

Education

High school diploma or equivalent

Tools

ServiceTitan

Job description

Connors Plumbing & Heating in Waseca, MN is seeking a dedicated Dispatcher to keep daily operations moving smoothly. You will coordinate technicians and customers, ensuring timely service and accurate job details across the day.

Applicants should have 1+ year in dispatch or customer service, familiarity with ServiceTitan or similar tools, and a valid driver’s license. This is a full-time, on-site role with a fast-paced environment and growth opportunities.