Dispatcher

Vaco Recruiter Services; Walbridge (OH); On-site; USD 33,000 - 36,000; Full time

Job summary

Vaco is hiring a Service Dispatcher in Walbridge, OH to coordinate service requests between customers, technicians, and internal teams. This role ensures timely responses, accurate scheduling, and clear communications to meet commitments.

The ideal candidate will be highly organized, able to multitask, and maintain composure in a fast-paced environment. 3+ years of dispatch/administrative experience and strong MS Office skills are required, with experience in construction or field service a

Qualifications

• 3+ years of dispatch and/or administrative experience.
• Construction, field service, or other high-performance service environment experience preferred.
• Strong computer skills including proficiency with Microsoft Office.
• Experience with service or dispatch software is a plus.

Responsibilities

• Coordinate incoming customer service requests with technicians and internal staff to ensure timely response.
• Schedule and dispatch technicians for service calls, PMs, projects, and appointments.
• Provide technicians with complete information needed to complete service calls.
• Monitor technician availability and forecast scheduling needs.
• Communicate with customers to meet commitments and expectations.
• Use service management software to create service calls, schedule technicians, and maintain updates.
• Review and update open service calls for proper follow-up.

Skills

Dispatch experience

Communication

Multitasking

Education

High school diploma or GED

Tools

Microsoft Office

Job description

Vaco is hiring a Dispatcher

Location Walbridge, OH

Compensation: $24-$26/hour

We are seeking a highly organized and customer-focused Service Dispatcher to coordinate service requests between customers, service technicians, and internal teams. This role is responsible for ensuring service needs are addressed promptly, technicians are properly scheduled and equipped with the necessary information, and commitments to customers are met.

The ideal candidate is a strong communicator who can manage multiple priorities, work effectively with different personalities, and remain calm in a fast-paced service environment.

Key Responsibilities

• Coordinate incoming customer service requests with service technicians and other internal personnel to ensure timely response and resolution.
• Schedule and dispatch technicians for service calls, preventative maintenance, service projects, and appointments.
• Provide technicians with accurate and complete information needed to successfully complete assigned service calls.
• Monitor technician availability and forecast future scheduling needs.
• Communicate regularly with internal and external customers to ensure service commitments and expectations are met.
• Utilize service management software to create service calls, schedule technicians, and maintain service updates.
• Review and update open service calls to ensure proper follow-up and completion.
• Assist service technicians and project coordinators with purchase order needs.
• Create field service quotes for technicians and generate service calls once approved.
• Maintain and update data received through service technicians' mobile applications.
• Partner with service accounting personnel to resolve questions related to completed service calls.
• Assist project coordinators with scheduling technicians for service projects.
• Collaborate with other dispatchers to ensure consistent coverage and seamless dispatch operations.
• Provide additional support and complete tasks as directed by the Dispatch Supervisor.

Qualifications

• High school diploma or GED required.
• 3+ years of dispatch and/or administrative experience.
• Previous experience in a construction, field service, or other high-performance service environment preferred.
• Strong computer skills, including proficiency with Microsoft Office.
• Experience working with service or dispatch software is a plus.

Skills & Competencies

• Strong organizational and time-management skills.
• Excellent verbal and written communication.
• Strong active listening and interpersonal skills.
• Ability to multitask and manage competing priorities.
• Detail-oriented with strong follow-through.
• Able to adapt quickly to changing schedules and priorities.
• Calm and professional under pressure.
• Empathetic and customer-service focused.
• Strong team player who works well in a collaborative environment.

Determining compensation for this role (and others) at Vaco/Highspring depends upon a wide array of factors including but not limited to the individual’s skill sets, experience and training, licensure and certifications, office location and other geographic considerations, as well as other business and organizational needs. With that said, as required by local law in geographies that require salary range disclosure, Vaco/Highspring notes the salary range for the role is noted in this job posting. The individual may also be eligible for discretionary bonuses, and can participate in medical, dental, and vision benefits as well as the company’s 401(k) retirement plan. Additional disclaimer: Unless otherwise noted in the job description, the position Vaco/Highspring is filing for is occupied. Please note, however, that Vaco/Highspring is regularly asked to provide talent to other organizations. By submitting to this position, you are agreeing to be included in our talent pool for future hiring for similarly qualified positions. Submissions to this position are subject to the use of AI to perform preliminary candidate screenings, focused on ensuring minimum job requirements noted in the position are satisfied. Further assessment of candidates beyond this initial phase within Vaco/Highspring will be otherwise assessed by recruiters and hiring managers. Vaco/Highspring does not have knowledge of the tools used by its clients in making final hiring decisions and cannot opine on their use of AI products.