Dispatcher

Western Tidewater CSB; Suffolk (VA); Remote; USD 50,000 - 60,000; Full time

Job summary

A regional nonprofit is seeking a Dispatcher for their Mobile Crisis Division. The role involves answering calls, dispatching crisis responders, and documenting interactions. Candidates should have multitasking skills and related certifications like QMHP or prior dispatch experience. This full-time position requires a valid driver’s license and the ability to work remotely. The salary ranges from $50,000.00 to $60,000.00, depending on experience.

Qualifications

• Valid driver’s license with an acceptable DMV record.
• Must use a computer and enter information clearly.
• Must stay calm and focused during a crisis.

Responsibilities

• Answer calls within 30 seconds from individuals and partners.
• Dispatch mobile crisis responders to various locations.
• Document information in the required data collection entities.

Skills

Multitasking

Self-motivated

Critical thinking

Problem-solving

Education

QMHP preferred

State Certified Peer Specialist

EMS or prior dispatch experience

Job description

Join to apply for the Dispatcher role at Western Tidewater CSB.

Location: Norfolk, VA • Salary: $50,000.00–$60,000.00

Western Tidewater CSB is seeking Dispatchers for our Regional Mobile Crisis Division.

Responsibilities and Duties for Dispatchers:

• Reports directly to the Regional Community Training Liaison.
• Answer calls within 30 seconds from individuals, community partners, and the national suicide call center.
• Dispatch mobile crisis responders to various locations.
• Distribute information to callers/staff about community resources as needed.
• Collaborate with community partners as needed.
• Document information in the Call Center data platform, electronic health record, or other required data collection entities.
• Maintain phone availability for consultation/response.
• Review documentation to assist with maintaining compliance with program standards.
• Review shift reports/pass down information.
• Model appropriate levels of professionalism.
• Assist with coordination of linkage to community resources.
• Communicate needs of the program to supervisor.

Qualifications and Skills for Dispatchers:

• QMHP preferred; state Certified Peer Specialist, EMS, or prior dispatch experience.
• Valid driver’s license with an acceptable DMV record at time of hire and continuously thereafter.
• Must be able to multitask.
• Must be self‑motivated and able to work remotely; reliable internet connectivity is required.
• Must be able to use a computer and enter information clearly and concisely.
• Must stay calm and focused during a crisis.
• Must have critical thinking and problem‑solving skills.

Seniority Level

Entry level

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Non‑profit Organizations