Dispatcher

Rural Metro Fire Department; Orlando (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

The Rural Metro Fire Department is looking for a Dispatcher in Orlando, Florida. The successful candidate will respond to both emergency and non-emergency calls, effectively manage the dispatch of services, and ensure clear communication with all parties involved.

Qualifications include a high school diploma, relevant experience in emergency dispatch or customer service, and exceptional multitasking abilities. The position offers a dynamic work environment with opportunities to support the community.

Qualifications

• Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR 2 years of high-demand customer service experience.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.

Responsibilities

• Monitor and respond to emergency and non-emergency calls proficiently.
• Schedule, assign, review and route transportation requests.
• Document communications following protocols and processes.

Skills

Clear communication

Organization

Multitasking

Time management

Typing skills

Education

High school diploma or equivalent

Job description

Dispatcher

Dispatchers will respond to emergency and non-emergency calls for ambulance and transportation services. This person assigns and routes transportation requests and can provide clear communication in all situations to ensure quality support and care to our customers.

Responsibilities

• Dispatchers will proficiently monitor and respond to calls and emails using established call handling time leveraging the communication and information management system to deliver excellent customer support to providers, facilities and member representatives.
• Use appropriate methods to schedule, assign, review and route transportation requests.
• Clearly document communications following protocols and processes, and properly identify and escape issues as necessary.
• Effectively communicate trip data including confirmations, routing time, issues and performance.
• Dispatchers will work collaboratively and in a professional manner with all allied health and public safety personnel as well as your fellow coworkers.
• Successful Dispatchers will demonstrate organization, multitasking and time management skills.

Qualifications

• High school diploma or equivalent.
• Minimum of 1 year of emergency dispatch, medical or telecommunications experience, OR a minimum of 2 years of high-demand customer service experience.
• Skilled in reading and writing English.
• Capacity to communicate clearly on the radio and telephone.
• Ability to record, transmit, and report information accurately.
• Able to efficiently utilize all equipment assigned to him or her.
• Manage multiple tasks simultaneously.
• Possess good typing skills with speed and accuracy necessary to efficiently process emergency and nonemergency calls.
• Ability to understand basic computer applications.

Preferred Qualifications

• Experience in the healthcare industry.

EEO Statement

Global Medical Response and its family of companies are an Equal Opportunity Employer, which includes supporting veterans and providing reasonable accommodations for individuals with a disability.