Dispatcher

Jerry's Towing & Recovery, Inc.; Sparta (MI); On-site; USD 40,000 - 60,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Vision insurance

Paid time off

Training & development

Employee discounts

Career growth opportunities

Job summary

Jerry's Towing & Recovery, Inc. is seeking a professional Dispatcher to handle emergency and non‑emergency calls, document caller information, and coordinate rapid responses.

The ideal candidate will be highly organized, able to multitask, and perform well under pressure. Requirements include a high school diploma or GED, prior dispatch experience, excellent typing and communication skills, and a solid understanding of emergency procedures.

Qualifications

• High school diploma or GED required.
• Previous experience as a Dispatcher or in a similar role preferred.
• Excellent typing and data entry skills.
• Understanding of emergency response procedures and best practices.
• Strong verbal and written communication abilities.
• Highly organized with multitasking and prioritization skills.
• Ability to work well under pressure and meet deadlines.

Responsibilities

• Receive inbound emergency and non-emergency calls.
• Collect and document information from callers accurately.
• Prioritize calls based on urgency and safety considerations.
• Transmit information to the appropriate person or department.
• Direct response units to the correct locations.
• Monitor status of response teams and update stakeholders.

Skills

Dispatcher experience

Typing / data entry

Verbal and written communication

Highly organized

Multitasking under pressure

Emergency response understanding

Education

High school diploma / GED

Job description

Job Summary

We are seeking a professional and skilled Dispatcher to join our team. In this role, you will receive emergency and non‑emergency calls and make quick decisions to ensure the proper action is taken. The ideal candidate is highly organized with the ability to multi‑task and work well under pressure.

Benefits

• 401(k)
• Competitive salary
• Dental insurance
• Employee discounts
• Opportunity for advancement
• Paid time off
• Training & development
• Vision insurance

Benefits/Perks

• Competitive Compensation
• Paid Time Off
• Career Growth Opportunities

Responsibilities

• Receive inbound emergency and non-emergency calls
• Collect and document information from callers
• Prioritize calls according to the level of urgency
• Transmit information to the appropriate person or department
• Direct response units to appropriate location
• Monitor status of the response team

Qualifications

• High school diploma/GED
• Previous experience as a Dispatcher or in a similar position
• Excellent typing and data entry skills
• Understanding of best practices and procedures for emergency response situations
• Strong verbal and written communication skills
• Highly organized with the ability to multitask and prioritize projects
• Ability to work well under pressure