Dispatcher

East Coast Appliances Sales Service and Parts INC; Norfolk (VA); On-site; USD 19,000 - 28,000; Full time

Job summary

East Coast Appliances Sales Service and Parts INC in Norfolk, VA seeks a Dispatcher to support our service department. You will handle incoming calls, coordinate tech schedules, and help resolve customer service issues with a professional, team-driven approach.

The ideal candidate is an excellent communicator, computer literate, and able to multi-task in a small but productive office. GIS and GPS tools, along with a Transportation Management System, are used to optimize routing.

Qualifications

• Excellent communicator with strong people skills.
• Able to multi-task between dispatching, scheduling and customer service.
• Computer literate and quick to learn new tasks in a small office.
• _team player in a productive service environment._

Responsibilities

• Manage incoming calls and provide exceptional customer service to clients and vendors.
• Coordinate logistics and dispatch service techs efficiently using TMS.
• Analyze data to optimize routing and tech schedules.
• Maintain accurate records of customer interactions through data entry.
• Utilize GIS and GPS tools to enhance transportation planning and tech management.
• Collaborate with team members to ensure seamless communication and operational efficiency.

Skills

Excellent communicator

People skills

Multi-tasking

Computer literacy

Team player

Tools

GIS

GPS

Transportation Management System (TMS)

Job description

EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.

Description

Looking for the right individual to come join our team!

Because of continuous growth we are looking for a hand select dispatcher associate for our service department in Norfolk; Va. Candidate needs to be an excellent communicator with good people skills, positive attitude a must. Candidate needs to be able to multi-task between dispatching/scheduling and helping to solve customer service issue s. The right candidate is one that is able to take direction, learn new tasks, be computer literate and be a team player in a small but very productive office.

$17 + based on experience....

Responsibilities

• Manage incoming calls and provide exceptional customer service to clients and vendors.
• Coordinate logistics and dispatch service techs efficiently using transportation management systems.
• Analyze data to optimize routing and tech schedules.
• Maintain accurate records of customer interactions through data entry.
• Utilize GIS and GPS tools to enhance transportation planning and tech management.
• Collaborate with team members to ensure seamless communication and operational efficiency.

Summary

As a Dispatcher representative, you will be integral to ensuring efficient logistics and exceptional customer satisfaction. Reporting to the Service Manager, your core skills in dispatching, communication, and analysis will be essential in managing Service Repairs and addressing customer inquiries. Utilizing premium skills in transportation management systems and GPS, you will optimize routes and improve service. Your relevant experience with data entry and multi-line phone systems will enhance our operational efficiency. Join our team to contribute to a seamless Service experience in a fast-paced environment.

Position Requirements

Full-Time/Part-Time Full-Time

Shift -not applicable-

Position Dispatcher

Number of Openings 1

Exempt/Non-Exempt Non-Exempt

Location Norfolk

This position is currently accepting applications.