Dispatch Coordinator – Part-Time

Jobtailor; Cleveland (OH); On-site; USD 42,000 - 62,000; Full time

Job summary

OhioGuidestone in Ohio is seeking a Dispatch Coordinator to receive crisis referrals and dispatch mobile teams, coordinating field operations with dispatch software and secure messaging. You will monitor real-time activity, document diligently, and collaborate with partners to ensure client safety and service continuity.

Ideal candidates have dispatch or crisis coordination experience, strong decision-making under pressure, and proficiency with EHRs and MS Office.

Qualifications

• High school diploma or equivalent required.
• Experience in dispatch, call center, crisis hotline, or emergency coordination preferred.
• Ability to remain calm and make sound decisions under pressure.
• Proficiency with dispatch systems, EHRs, and Microsoft Office.
• Flexibility to work variable shifts including evenings and weekends.

Responsibilities

• Receive incoming crisis referrals and dispatch mobile response teams.
• Coordinate field operations using dispatch software and secure messaging.
• Monitor real-time case activity and support mobile teams.
• Maintain accurate documentation in electronic records.
• Coordinate with partners to ensure service delivery and client safety.
• Adhere to privacy laws and HIPAA.
• Participate in shift coverage including evenings, weekends, holidays.
• Provide coverage during emergencies.
• Demonstrate leadership and promote teamwork.
• Represent the Agency positively with internal and external contacts.

Skills

Dispatch experience

Crisis coordination

Stay calm under pressure

Interpersonal skills

Tech proficiency

Cultural sensitivity

Education

High school diploma or equivalent

Tools

EHRs

Dispatch software

Microsoft Office

Job description

Responsibilities

• Demonstrate the values and guiding principles of OhioGuidestone every day, performing with the highest standards of excellence, integrity and ethics.
• Receive incoming crisis referrals and dispatch mobile response teams - including licensed therapists and behavioral health specialists—in accordance with MRSS protocols and response time guidelines.
• Use dispatch software and communication tools (e.g., phone, SMS, secure messaging) to coordinate field operations efficiently.
• Monitor real-time case activity and provide ongoing support to mobile team members while in the field.
• Maintain clear, accurate, and timely documentation of dispatch activity in electronic records systems.
• Coordinate with internal teams and external partners to ensure seamless service delivery and client safety.
• Adhere to privacy laws and HIPAA regulations while handling sensitive information.
• Participate in shift coverage that may include evenings, weekends, and holidays to ensure service availability.
• Support quality improvement initiatives and provide feedback on system performance.
• Provide coverage beyond scheduled shift in the event of an emergency.
• Exhibit positivity, flexibility and a willingness to take on new responsibilities as requested or required.
• Demonstrate positive leadership; promote a team-based work environment and a culture of belonging.
• Present the Agency in the most positive light with all internal and external contacts.

Requirements

• High school diploma or equivalent
• Experience in a dispatch, call center, crisis hotline, or emergency coordination role strongly preferred
• Mission driven; strong desire to make an impact
• Familiarity with behavioral health systems, trauma-informed care, and youth crisis services is a plus.
• Ability to remain calm and make sound decisions under pressure.
• Proficient with technology, including dispatch systems, electronic health records (EHRs), and Microsoft Office Suite.
• Ability to work both independently and collaboratively within a fast-paced environment.
• Understanding of and sensitivity to diverse cultural backgrounds and needs of youth and families.
• Effective interpersonal skills; able to speak effectively with individuals and/or groups of people
• Flexible; able to work days, evenings, and/or weekends, as desired to meet the needs of clients
• Ability to maintain relevant, timely documentation as required.
• Possess a valid Ohio Driver’s License with a safe driving record and valid insurance.
• Successfully complete pre-employment screenings, including drug tests, background checks, and any other required assessments, such as a physical examination and TB test.

Core Competencies

Demonstrates strong crisis coordination and dispatch capabilities while adhering to privacy laws and HIPAA regulations. Proficient in using dispatch systems and electronic health records to ensure effective communication and documentation.