Dispatcher

Black Diamond Experts; Orem (UT); On-site; USD 36,000 - 46,000; Full time

Benefits offered by this job

Weekly pay incentives

401(k) with match

Holiday & vacation pay

Job summary

Any Hour Services in Orem, UT is seeking a Dispatcher to coordinate technicians and customers, ensuring every job runs smoothly. You will manage schedules, communicate changes, and provide essential job details to technicians throughout the day.

The role emphasizes strong communication, multitasking, and attention to detail in a fast-paced environment with occasional evenings or on-call availability. Weekly pay and solid benefits are offered.

Qualifications

• Requires strong communication and multitasking abilities.
• Attention to detail in scheduling and record-keeping.
• Experience in dispatch or customer service preferred.

Responsibilities

• Schedule technicians for appointments based on availability and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and delays.
• Provide technicians with job details and directions before calls.
• Be the main point of contact for technicians throughout the day.
• Maintain accurate records of completed jobs, reschedules, and customer feedback.

Skills

Strong communication

multitasking

Attention to detail

Education

High school diploma or equivalent

Tools

ServiceTitan

CRM software

Job description

Dispatcher# DispatcherAny Hour Services (Orem) - OREM, UT 84058## OverviewPosition TypeFull TimeTravel PercentageNone## DescriptionAs a Dispatcher, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks.**Key Responsibilities** • Schedule technicians for appointments based on availability, skillset, and location • Track call volume and technician status to keep the schedule running smoothly • Adjust schedules quickly for emergencies, cancellations, or reschedules • Keep customers updated on appointment times and any delays • Give technicians the job details and directions they need before each call • Serve as the main point of contact for technicians throughout the day • Keep accurate records of completed jobs, reschedules, and customer feedback**We Offer** • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance## Qualifications**Education** • High school diploma or equivalent required**Experience** • 1+ year of dispatch, scheduling, or customer service experience preferred • Trades or service industry experience a plus • ServiceTitan or similar dispatch/CRM software experience preferred**Knowledge, Skills, and Abilities** • Strong communication and multitasking skills • Comfortable in a fast-paced environment with shifting priorities • Organized with strong attention to detail**Physical Demands and Conditions** • Sitting for extended periods, typing, and using a headset**Work Environment/Travel** • Office-based, fast-paced environment • May require occasional evenings, weekends, or on-call availability**Ability to pass background check and drug screening**