Dispatcher

The Plumbing and Air Service Company; Kernersville (NC); On-site; USD 42,000 - 56,000; Full time

Benefits offered by this job

Weekly paychecks

Paid time off and holidays

Medical, dental, and vision benefits

Health savings accounts

Flexible spending accounts

Employee discounts

Company paid short term life insurance

Life insurance

Job summary

The Plumbing & Air Service Co. is seeking an in-office Dispatcher to join a high-performance team where dispatching is strategic and revenue-driven. Our dispatchers are the heartbeat of the operation, combining warmth with sharp strategy to match jobs with the right technicians.

We value hospitality, clear communication, and a results-driven mindset, and we offer weekly pay, benefits, and growth opportunities within Southern Home Services family.

Qualifications

• Willing to work an in-office role, M-F 8a-5p with weekend rotation.
• 1-2+ years of dispatching/call center experience.
• Knowledge in Microsoft Office is required.
• Service Titan experience is strongly preferred.
• Competitive and motivated by results.
• Sharp, analytical, and confident making decisions.
• A strong communicator who can read people and guide conversations.
• Warm, service-minded, and hospitality-driven at your core.
• Sales-minded, revenue-driven mindset.
• Comfortable with phone and dispatch systems.
• Highly organized with strong follow-through.
• Excellent written and verbal communication.
• Skilled at building trust and handling objections.
• Thrives in fast-paced, goal-driven environments.
• Team player with a competitive edge.

Responsibilities

• Handle first contact via our call center and dispatch the right technician with intent.
• Read calls, understand customers, and match jobs to technicians by skill and fit.
• Dispatch to drive results, not just fill slots; use judgment, influence, and hospitality.
• Coordinate with team to ensure timely, accurate service delivery.

Skills

In-office availability

Dispatch experience

Customer-facing communication

Microsoft Office

Service Titan experience

Decision making

Hospitality mindset

Sales-minded

Phone dispatch systems

Organized with follow-through

Tools

Microsoft Office

Service Titan

Job description

Description

Dispatcher

Join a high-performance team where dispatching is strategic, competitive and revenue-driven.

This is not a basic scheduling role.

At The Plumbing & Air Service Co., a Southern Home Services Company, hospitality isn't just something that happens in the field, it starts here, in the office. Our dispatchers are the heartbeat of the operation, and we're looking for someone who brings both warmth and sharp strategy to every decision they make.

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future.

What you’ll do:

Our call center handles first contact. Your job starts there, taking a warm handoff and deploying the right technician with intent. That means reading the call, understanding the customer, and matching the job to the technician whose skills, personality, and strengths give the best chance to win. We don't dispatch by proximity; we dispatch to drive results. This role is about judgement, influence, and hospitality, not just filling slots.

Required Qualifications:

• Willing to work an in-office role, M-F 8a-5p with weekend rotation
• 1-2+ years of dispatching/call center experience
• Knowledge in Microsoft Office is required
• Service Titan experience is strongly preferred
• Competitive and motivated by results
• Sharp, analytical, and confident making decisions
• A strong communicator who can read people and guide conversations
• Warm, service-minded, and hospitality-driven at your core
• Focused on winning outcomes, not just clearing a queue
• Sales-minded, revenue-driven mindset
• Comfortable with phone and dispatch systems
• Highly organized with strong follow-through
• Excellent written and verbal communication
• Skilled at building trust and handling objections
• Thrives in fast-paced, goal-driven environments
• Team player with a competitive edge

The physical requirements of this job include:

• Perform work while sitting and/or standing at an individual workstation or office
• Communicate verbally via phone or other communication device.
• Ability to stand, walk and sit; talk or hear, both in person and by telephone
• Use hands to type, handle or feel objects or controls; reach with hands and arms.
• Occasionally stoop, kneel, bend, crouch and lift up to 10 pounds.
• Work is usually performed in an indoor office environment.
• Other assigned duties as needed

Southern Home Services will make reasonable accommodation to allow an employee to perform the essential functions of the job.

Benefits:

We offer a rewarding career path with great benefits, flexible schedules, professional and on-the-job training and growth plans. Come be a part of the team our customers call the finest in the industry.

• Reliable, Year-Round Work
• Weekly Paychecks
• Paid Time Off and Paid Holidays
• Comprehensive Medical, Dental and Vision Benefits
• Health savings accounting
• Flexible spending accounts
• Employee discounts
• Company paid short term life insurance
• Life insurance

This is a non-exempt position.

Southern Home Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state or local laws. This policy applies to all employment practices within our organization.