Dispatcher

Paycom; San Marcos (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) match

Paid time off

Health benefits

Job summary

We Care Plumbing, Heating & Air in San Marcos, CA is hiring a Dispatcher to coordinate technicians and customers, ensuring every appointment runs smoothly.

The role requires 1+ year dispatch or customer service experience; familiarity with ServiceTitan or similar software is a plus. This full-time position offers weekly pay and benefits.

Work is in a fast-paced office environment with occasional evenings or weekends. Strong organization and communication are essential.

Qualifications

• 1+ year dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions before each call.

Skills

Dispatch experience

Customer service

Multitasking

Tools

ServiceTitan

CRM software

Scheduling software

Job description

Dispatcher# DispatcherWe Care Plumbing, Heating & Air (San Marcos) - SAN MARCOS, CA 92078## OverviewSalary Range$20.00 - $25.00 HourlyPosition TypeFull TimeTravel PercentageNone## DescriptionWe are **We Care Plumbing, Heating, and Air**, a team of home service experts who go the extra mile to ensure peak performance for our customers' home’s plumbing, heating, air conditioning, and electrical systems. We have been in business since 2000. We provide a great environment and culture focused on growth, development, and retention. We continue to grow every year.As a **Dispatcher**, you'll be the one who keeps everything moving, coordinating technicians and customers so every job runs smoothly. No two days look the same, and you're the one thinking on your feet, making sure nothing falls through the cracks. **Key Responsibilities** • Schedule technicians for appointments based on availability, skillset, and location • Track call volume and technician status to keep the schedule running smoothly • Adjust schedules quickly for emergencies, cancellations, or reschedules • Keep customers updated on appointment times and any delays • Give technicians the job details and directions they need before each call • Serve as the main point of contact for technicians throughout the day • Keep accurate records of completed jobs, reschedules, and customer feedback **We Offer** • Weekly pay with incentives and bonuses • 401(k) retirement with company match • Holiday pay, vacation pay, & paid time off • Company events & parties • Health benefits including medical, dental, vision, life insurance, & long and short-term disability insurance## Qualifications**Experience** • 1+ year of dispatch, scheduling, or customer service experience preferred • Trades or service industry experience a plus • ServiceTitan or similar dispatch/CRM software experience preferred **Licenses/Certifications** • Valid driver's license with clean driving record preferred **Knowledge, Skills, and Abilities** • Strong communication and multitasking skills • Comfortable in a fast-paced environment with shifting priorities • Organized with strong attention to detail **Physical Demands and Conditions** • Sitting for extended periods, typing, and using a headset **Work Environment/Travel** • Office-based, fast-paced environment • May require occasional evenings, weekends, or on-call availability **Ability to pass background check and drug screening**