Dynamic Service Dispatch Coordinator

Paycom; San Marcos (CA); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Weekly pay

Bonuses

401(k) match

Paid time off

Health benefits

Job summary

We Care Plumbing, Heating & Air in San Marcos, CA is hiring a Dispatcher to coordinate technicians and customers, ensuring every appointment runs smoothly.

The role requires 1+ year dispatch or customer service experience; familiarity with ServiceTitan or similar software is a plus. This full-time position offers weekly pay and benefits.

Work is in a fast-paced office environment with occasional evenings or weekends. Strong organization and communication are essential.

Qualifications

• 1+ year dispatch, scheduling, or customer service experience preferred.
• Trades or service industry experience a plus.
• ServiceTitan or similar dispatch/CRM software experience preferred.

Responsibilities

• Schedule technicians for appointments based on availability, skillset, and location.
• Track call volume and technician status to keep the schedule running smoothly.
• Adjust schedules quickly for emergencies, cancellations, or reschedules.
• Keep customers updated on appointment times and any delays.
• Give technicians the job details and directions before each call.

Skills

Dispatch experience

Customer service

Multitasking

Tools

ServiceTitan

CRM software

Scheduling software

Job description

We Care Plumbing, Heating & Air in San Marcos, CA is hiring a Dispatcher to coordinate technicians and customers, ensuring every appointment runs smoothly.

The role requires 1+ year dispatch or customer service experience; familiarity with ServiceTitan or similar software is a plus. This full-time position offers weekly pay and benefits.

Work is in a fast-paced office environment with occasional evenings or weekends. Strong organization and communication are essential.